Since I have had my 5g internet, I get no more then 2 bars. I have moved it all over the house and here and there might get three, but once I set it down back to two bars. Tmobile told me I would have service in my area, but I want faster then dsl lol. Any help would be great. Gracias
","kudosSumWeight":0,"postTime":"2021-07-20T22:27:01.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:customer service","text":"Servicio al Cliente","time":"2020-12-27T21:47:44.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:help","text":"ayuda","time":"2021-02-06T11:11:40.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wz","node":{"__typename":"Tag","id":"tag:home internet","text":"internet residencial","time":"2019-11-29T13:58:17.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:125337_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1518},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Since I have had my 5g internet, I get no more then 2 bars. I have moved it all over the house and here and there might get three, but once I set it down back to two bars. Tmobile told me I would have service in my area, but I want faster then dsl lol. Any help would be great. Gracias
"},"Conversation:conversation:125337":{"__typename":"Conversation","id":"conversation:125337","solved":false,"topic":{"__ref":"ForumTopicMessage:message:125337"},"lastPostingActivityTime":"2022-08-30T15:38:38.000-07:00","lastPostTime":"2022-08-30T15:38:38.000-07:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:125337":{"__typename":"ModerationData","id":"moderation_data:125337","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:125337_1":{"__typename":"Revision","id":"revision:125337_1","lastEditTime":"2021-07-20T22:27:01.000-07:00"},"ForumReplyMessage:message:125342":{"__typename":"ForumReplyMessage","id":"message:125342","conversation":{"__ref":"Conversation:conversation:125337"},"author":{"__ref":"User:user:20683"},"revisionNum":1,"uid":125342,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:troubleshooting"},"subject":"Re: POOR CONNECTION 5g home internet","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:125342"},"parent":{"__ref":"ForumTopicMessage:message:125337"},"body":"Obtaining a strong, clean signal in the home can be a challenge in some locations. The materials your home is made of can influence the penetration of the cellular signal as well. A stucco home which has the expanded steel mesh embedded will shield the RF out so that presents a challenge. Putting the gateway up higher toward the center of the home may help. If the roofing is metal well that will also shield the signal. With the gateways having the antennas internal most of the time it is necessary to position the gateway close to a window. Some windows may have coatings which, there again, can impact the penetration of the cellular signals as well. Some customers with weak signals have had success with adding external antenna solutions. WaveForm.com has both 2x2 MIMO and 4X4 MIMO and various other antenna solutions that can be added and they provide significant assistance with support and clear useful guides. It is still technical as the gateways do not have external antenna connections available on the outside of the shell. Much care has to be taken to make connections with the cables to the antennas as the connectors are miniature and very fragile. The cost of adding an external antenna can run from $250-$500 depending upon the requirements. Not an inexpensive solution but one possible solution. Not all locations will receive stellar results even using external antennas but others really do improve.
Before looking too far into external antennas it is best to start by locating the tower that the gateway receives its signal from. With the cellular metrics which include the PCI, physical cell identifier, it is possible to locate the tower using CellMapper.net or another tower location resource. CellMapper.net is one of the most useful free online sources to use.
I have to run but will post a few more notes that may help.
","body@stringLength":"1882","rawBody":"Obtaining a strong, clean signal in the home can be a challenge in some locations. The materials your home is made of can influence the penetration of the cellular signal as well. A stucco home which has the expanded steel mesh embedded will shield the RF out so that presents a challenge. Putting the gateway up higher toward the center of the home may help. If the roofing is metal well that will also shield the signal. With the gateways having the antennas internal most of the time it is necessary to position the gateway close to a window. Some windows may have coatings which, there again, can impact the penetration of the cellular signals as well. Some customers with weak signals have had success with adding external antenna solutions. WaveForm.com has both 2x2 MIMO and 4X4 MIMO and various other antenna solutions that can be added and they provide significant assistance with support and clear useful guides. It is still technical as the gateways do not have external antenna connections available on the outside of the shell. Much care has to be taken to make connections with the cables to the antennas as the connectors are miniature and very fragile. The cost of adding an external antenna can run from $250-$500 depending upon the requirements. Not an inexpensive solution but one possible solution. Not all locations will receive stellar results even using external antennas but others really do improve.
Before looking too far into external antennas it is best to start by locating the tower that the gateway receives its signal from. With the cellular metrics which include the PCI, physical cell identifier, it is possible to locate the tower using CellMapper.net or another tower location resource. CellMapper.net is one of the most useful free online sources to use.
I have to run but will post a few more notes that may help.
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