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wyteryno1985's avatar
wyteryno1985
Network Novice
2 years ago
Solved

t-mobile home internet error code

My t-mobile home internet tower displays a error code (WLN502) The internet seems to be working fine on most devices. Some devices like and old TV and some smart devices like fans and plugs won't eve...
home internet
  • wenxin2009's avatar
    wenxin2009
    12 months ago

    I had same issue where T-Life app won't allow me to “add new access point”. It turns out you don't need to add it manually in the app. Here's what I did.

    1. Plug access point device to power and connect to modem using ethernet cable.
    2. The device will show a blinking white light, implying an internal firmware update. Wait for it to finish.
    3. wait until the access point device is showing a steady green light, which implies the pairing is complete.
    4. now you can move the access point device to any preferred location. And it should work after light turns green.
tomwil's avatar
tomwil
Bandwidth Buff
2 years ago
Copiar enlaceReportar

According to a search on the internet, some things to try include cooling the gateway with a fan to resolve overheating, and reseating the SIM chip.

 

 

 

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Some devices like and old TV and some smart devices like fans and plugs won't eve...","body@stringLength":"466","rawBody":"

My t-mobile home internet tower displays a error code (WLN502) The internet seems to be working fine on most devices. Some devices like and old TV and some smart devices like fans and plugs won't even pick up any signal. BTW I have the tower's radio frequencies split about every way possible. I've factory reset a couple times now and unplugged for minutes to no resolution. Sorry just out of ideas. Oh before the error code all smart devices were connected.

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My t-mobile home internet tower displays a error code (WLN502) The internet seems to be working fine on most devices. Some devices like and old TV and some smart devices like fans and plugs won't even pick up any signal. BTW I have the tower's radio frequencies split about every way possible. I've factory reset a couple times now and unplugged for minutes to no resolution. Sorry just out of ideas. Oh before the error code all smart devices were connected.

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According to a search on the internet, some things to try include cooling the gateway with a fan to resolve overheating, and reseating the SIM chip.

 

 

 

","body@stringLength":"199","rawBody":"

According to a search on the internet, some things to try include cooling the gateway with a fan to resolve overheating, and reseating the SIM chip.

 

 

 

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I don’t know what that error code means. 

What is happening?  You have factory reset the gateway, but you had several networks configured?  A factory reset would wipe out the ones you created before.  Maybe your devices are trying to connect to a network that no longer exists.  What network IS working for you right now?  (What frequency and security level.)  I always recommend a second 2.4 GHz network with WPA/WPA2 security for \"problem\" devices that won't connect (or don't even see) the default network.

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