Forum Discussion

Pananda84's avatar
Pananda84
Roaming Rookie
Hace 2 años

Anyone else know why T-Mobile isn't answering any calls or chats today?

I tried calling this morning and was on hold for 50 minutes with no answer before I hung up and called back. I was on the 2nd call for 1 hour and 25 minutes. I hung up and called back again. I'm stil...
ilimitadas
Servicio al Cliente
Double charges
kept on hold
No hay respuesta
  • syaoran's avatar
    syaoran
    Hace 2 años

    You need to be following them so you can DM (direct message) then and so they can respond to your DM's.  I have linked to the correct Twitter account below.

    https://twitter.com/TMobileHelp

krankie's avatar
krankie
Network Novice
Hace 2 años

Yep, this has been my issue for a month and a half. This morning I get a phone call about me paying full for a device I have already paid off and losing jump on demand or whatever. I call back the same number as usual NO ANSWER. Now I don't see the chat option on here. I am not going to sign up for social media just to get in touch with a representative that CALLED ME and I am trying to return the call. here it is..20 minutes into my third call AND HAVE NOT GOTTEN ANYTHING!! I even pressed ONE of the prompt to having someone call me back. Guess what? BIG SHOCK! THIS FEATURE ISNT AVAILIBLE ! PLEASE CONTINUE TO HOLD!! So I hope they charge me for something I have no idea about. ( 39 minutes still going!)