customer compliment

I recently added my gf to my phone plan.  It was only supposed to cost me $90 a month now.  I got my next bill and it was nearly $200.  I was about to cancel the plan altogether.  Luckily I called and talked to someone named James.  Not only did he sort the problem out but he put me on a better plan that saved me more money.  I wish I could thank him more.

vault8oy wrote:

I was hoping to get a survey from t-mobile. made the switch this morning and Nicolejane was super patient and answered my millions of questions and got us all switched over and working. If there is a way to submit this I could not find it. I hope they get the credit they deserved.. it was a pleasant change from my previous experience with the other big 2 cell providers. 

 

That is amazing feedback and we greatly appreciate it. I will pass it along so they get the proper recognition. 

I was hoping to get a survey from t-mobile. made the switch this morning and Nicolejane was super patient and answered my millions of questions and got us all switched over and working. If there is a way to submit this I could not find it. I hope they get the credit they deserved.. it was a pleasant change from my previous experience with the other big 2 cell providers. 

Thanks for sharing your great experiences. I will pass on the kudos so these reps get all the recognition they deserve 😁

I have had nothing but trouble with my home internet service. I finally spoke with someone in tech support named Tyson that thought that the actual line was bad and not the box. After many frustrations, I went to a tmobile store and Tyson had put a message on my account and even called the store so they knew what was going on. They did everything he suggested and I now have a working home internet box. He was so helpful and really knew what he was talking about. Thank you Tyson 😊 

I just wanted to let someone know that after three tries, I finally found someone who was able to assist me. She fixed the problem in less that 10 minutes and was very nice, knowledgable and fast. Another associate, who will remail nameless unless someone wants to know….took 30 minutes and counting (because I ended the chat) and still had no clue how to help. I got responses such as this:

Oh I just want to make it fix again so in case even if account get updated, your autopay should not move and your payment get paid on time to time.

Which, as you can tell is practically indecipherable. I was on a time frame with this issue and it should have never taken three tries and 5 total people so long to help. It was not a complicated issue. 

So kudos to mariaabigail for being awesome. 

Thanks for tagging me in. I love to hear these kinds of great experiences. I will do my best to shout this from the mountaintops. 😁

Kvelezpr wrote:

The following was from Ashley in Tampa.

Thank you for allowing me to assist you today! Please rest assured that I addressed all the concerns you shared with me. Thanks for being a part of T-Mobile, America's leader in 5G coverage - Ashley

 

I just want to say Ashley was amazing!! We were trying to follow up with a claim with Assurant (who is a terrible company to deal with. It took us three 8-10 hour days to handle my last claim.. and this current claim was processing for a week.). We contacted Assurant, and they kept sending us to t-Mobile. I was connected with Ashley, and during a 3 way call was disconnected. She called me immediately back. She stayed on the line for the first process with Assurant. And the gentleman said it was complete/ Ashley suggested I check the website tracker before disconnect. It was not complete, she stayed on the phone with me while we reconnected with Assurant. And together we were able to complete the transaction.. Ashley gets 5 stars and 100% would recommend. All of your employees should be like ashley.. she was the best. She saved you guys from losing a customer! Thanks Ashley! 
-Kevin Velez

Quizá @HeavenM can make sure Ashley from Florida can get some praise for her excellent customer service skills and for being a perfect example of what all T-Mobile's employees should aim to deliver for.every customer.

The following was from Ashley in Tampa.

Thank you for allowing me to assist you today! Please rest assured that I addressed all the concerns you shared with me. Thanks for being a part of T-Mobile, America's leader in 5G coverage - Ashley

I just want to say Ashley was amazing!! We were trying to follow up with a claim with Assurant (who is a terrible company to deal with. It took us three 8-10 hour days to handle my last claim.. and this current claim was processing for a week.). We contacted Assurant, and they kept sending us to t-Mobile. I was connected with Ashley, and during a 3 way call was disconnected. She called me immediately back. She stayed on the line for the first process with Assurant. And the gentleman said it was complete/ Ashley suggested I check the website tracker before disconnect. It was not complete, she stayed on the phone with me while we reconnected with Assurant. And together we were able to complete the transaction.. Ashley gets 5 stars and 100% would recommend. All of your employees should be like ashley.. she was the best. She saved you guys from losing a customer! Thanks Ashley! 
-Kevin Velez

I've had a stressful time dealing with receiving university financial aid and school loans on time this semester. I lost my part time job so the money from school is basically keeping me afloat. This time my money is being deposited weeks after my t-mobile payment date and days after the scheduled payment arrangement. I just knew my phone was going to be disconnected which was adding to my stress. Today I spoke with Joni, a WONDERFUL human being who works both customer service and technical service and she sorted everything out. At the end of the call a significant and palpable weight has been released from my shoulders. I don't know her last name but I know she has a 10 month old. Anyway, I just want t-mobile to know what a great person they have working for them. Thank you Joni!!!!