customer compliment

I recently added my gf to my phone plan.  It was only supposed to cost me $90 a month now.  I got my next bill and it was nearly $200.  I was about to cancel the plan altogether.  Luckily I called and talked to someone named James.  Not only did he sort the problem out but he put me on a better plan that saved me more money.  I wish I could thank him more.

I just want to commend Kenneth adrian for assisting me with my bill today. He went above and beyond. Thank you guys so much! Kenneth adrian deserves a raise. He is the tmobile vision.

I just wanted to let everyone know that Raven Harper (Raven.Harper9@t-mobile.com) was amazing and helped me with all my concerns. I had an issue with my down payment for my preorder of the iPhone 13 Pro Max being set at $900.00 with a different agent from T-Mobile. However, with Raven's help, she was able to adjust the error made by the previous agent and was able to correctly charge my account. In addition, Raven was able to answer all my questions, as well as suggest deals and promotions that were going on that I was unaware of. If I could give Raven Harper a 10 out of 10 stars for doing an amazing job, I would give her 20 stars. Truly someone who was able to help me all while being patient, kind, and proactive.

I did not know anywhere else to submit this. I wanted to do a shout out for Liz at the Pleasant hill Cal. store.  I had my PSIM stolen from one of my phones and the other phone stolen entirely. Liz went above and beyond to get me up rolling with the PSIM card, and had the only replacement phone in the bay area (at another location) set aside for me so I could purchase it after work.

People like Liz should the example with the T-Mobile organization. 

 Over the past weekend I had the pleasure of working with Kendall L (#1204818) on two different issue I was having with my account. In the years I have been with T-Mobile I have never had a Customer Service experience like this one. She was so friendly and professional and she did what she said she was going to do!!! She called me back as promised and assured me that she would be able to resolved my issues and she did. I hope this gets back to her so she know how much I appreciate her and the awesome job she did. She deserves a free lunch or maybe a raise.

I don't normally do this but I feel I needed to this time. Shaira aka Shy was the lovely C.S. Agent I had the pleasure of speaking with this afternoon.. She was very professional and omg CARING.. She helped provide assistance to me dealing with a bill situation and went so far as to even keep me smiling during the whole conversation. Many things were going on in the background and she was sooo understanding, even to hold then ask if things were okay. I'm very thankful to have had her as my agent. A stress free call !! I definitely appreciate you Shy !! ~DestiniW.

vault8oy wrote:

I was hoping to get a survey from t-mobile. made the switch this morning and Nicolejane was super patient and answered my millions of questions and got us all switched over and working. If there is a way to submit this I could not find it. I hope they get the credit they deserved.. it was a pleasant change from my previous experience with the other big 2 cell providers. 

 

That is amazing feedback and we greatly appreciate it. I will pass it along so they get the proper recognition. 

I just wanted to send a compliment to a great phone customer service agent.  I called the 800 # to help with some problems I had with my phone while traveling. Johnethan was very helpful and sorted it out for me. I am sorry I do not know his last name or where he was based (I am calling from Orange County CA if that helps to narrow it down).  Good customer service is sometimes hard to find, and I like to acknowledge it when I receive it.  T-Mobile, give Johnethan a raise- he is an asset to your company!!

I've had a stressful time dealing with receiving university financial aid and school loans on time this semester. I lost my part time job so the money from school is basically keeping me afloat. This time my money is being deposited weeks after my t-mobile payment date and days after the scheduled payment arrangement. I just knew my phone was going to be disconnected which was adding to my stress. Today I spoke with Joni, a WONDERFUL human being who works both customer service and technical service and she sorted everything out. At the end of the call a significant and palpable weight has been released from my shoulders. I don't know her last name but I know she has a 10 month old. Anyway, I just want t-mobile to know what a great person they have working for them. Thank you Joni!!!!

The following was from Ashley in Tampa.

Thank you for allowing me to assist you today! Please rest assured that I addressed all the concerns you shared with me. Thanks for being a part of T-Mobile, America's leader in 5G coverage - Ashley

I just want to say Ashley was amazing!! We were trying to follow up with a claim with Assurant (who is a terrible company to deal with. It took us three 8-10 hour days to handle my last claim.. and this current claim was processing for a week.). We contacted Assurant, and they kept sending us to t-Mobile. I was connected with Ashley, and during a 3 way call was disconnected. She called me immediately back. She stayed on the line for the first process with Assurant. And the gentleman said it was complete/ Ashley suggested I check the website tracker before disconnect. It was not complete, she stayed on the phone with me while we reconnected with Assurant. And together we were able to complete the transaction.. Ashley gets 5 stars and 100% would recommend. All of your employees should be like ashley.. she was the best. She saved you guys from losing a customer! Thanks Ashley! 
-Kevin Velez