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Alaub1990's avatar
Alaub1990
Network Novice
4 years ago

Massive down payment means t-mobile wants to pay me!

I don't usually post on forums bet I felt it necessary in this situation. I am a long term sprint customer (now tmobile obviously) I had leased a galaxy s20 ultra through sprint. The lease term was 1...
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TNT69
Newbie Caller
8 months ago
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One of my family members upgraded through Apple and the down payment was a lot less ($46) for the 16 plus with a trade in.  Honestly, I think they made a mistake.  I am moving another line to Xfinity today.  T-Mobile was trying to do everything to keep the line.  I told them if they could get the bill down then the line may consider staying!  They suggested to move down to an exclusive plan and they would make an exception, well it wasn't bad but the family member had already upgraded through Apple and the move to the different plan would exclude the $830 discount!!  So, then they suggested that we cancel the protection plan on all of our lines to make the bill cheaper!!  Are you serious!  No can do!  I told them thanks for trying but, no thanks!  

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Novice","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:138383":{"__typename":"User","id":"user:138383","uid":138383,"login":"Alaub1990","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:38"},"email":"","messagesCount":1,"biography":null,"topicsCount":1,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-03-03T17:21:09.000-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:32905":{"__typename":"ForumTopicMessage","uid":32905,"subject":"Massive down payment means t-mobile wants to pay me!","id":"message:32905","revisionNum":1,"repliesCount":14,"author":{"__ref":"User:user:138383"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:accounts-services"},"conversation":{"__ref":"Conversation:conversation:32905"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:32905"},"body@stripHtml({\"truncateLength\":200})":" I don't usually post on forums bet I felt it necessary in this situation. I am a long term sprint customer (now tmobile obviously) I had leased a galaxy s20 ultra through sprint. The lease term was 1...","body@stringLength":"1306","rawBody":"

I don't usually post on forums bet I felt it necessary in this situation. I am a long term sprint customer (now tmobile obviously) I had leased a galaxy s20 ultra through sprint. The lease term was 18 months. In January of 2022 the lease ended. It is now March so naturally I would like to upgrade so I'm not paying $60 a month towards a phone that is already paid off but needs to be returned. So I tried today to upgrade to the galaxy s22 ultra. Online it told me it was going to be a $500 down payment. I never had to put money down for a phone in the past. My credit is good and I understand tmobile is getting rid of the leasing program (good riddons) but the $500 down payment caught me off guard so I called... after talking to 4 different sales reps, they all told me that my down payment was actually going to be $920!  However, there is a promotion for the s22 ultra right now for $1000 dollars off! Oh wow that's perfect I thought. Well I thought wrong because even after the promotion which brought the phone down from $1300 to $300, they still want $920 down... so basically, I will be paying $920 for a $300 phone in which case tmobile will pay me monthly to a total of $620. What. The. Eff. Can someone please explain this to me. 

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I don't usually post on forums bet I felt it necessary in this situation. I am a long term sprint customer (now tmobile obviously) I had leased a galaxy s20 ultra through sprint. The lease term was 18 months. In January of 2022 the lease ended. It is now March so naturally I would like to upgrade so I'm not paying $60 a month towards a phone that is already paid off but needs to be returned. So I tried today to upgrade to the galaxy s22 ultra. Online it told me it was going to be a $500 down payment. I never had to put money down for a phone in the past. My credit is good and I understand tmobile is getting rid of the leasing program (good riddons) but the $500 down payment caught me off guard so I called... after talking to 4 different sales reps, they all told me that my down payment was actually going to be $920!  However, there is a promotion for the s22 ultra right now for $1000 dollars off! Oh wow that's perfect I thought. Well I thought wrong because even after the promotion which brought the phone down from $1300 to $300, they still want $920 down... so basically, I will be paying $920 for a $300 phone in which case tmobile will pay me monthly to a total of $620. What. The. Eff. Can someone please explain this to me. 

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One of my family members upgraded through Apple and the down payment was a lot less ($46) for the 16 plus with a trade in.  Honestly, I think they made a mistake.  I am moving another line to Xfinity today.  T-Mobile was trying to do everything to keep the line.  I told them if they could get the bill down then the line may consider staying!  They suggested to move down to an exclusive plan and they would make an exception, well it wasn't bad but the family member had already upgraded through Apple and the move to the different plan would exclude the $830 discount!!  So, then they suggested that we cancel the protection plan on all of our lines to make the bill cheaper!!  Are you serious!  No can do!  I told them thanks for trying but, no thanks!  

","body@stringLength":"821","rawBody":"

One of my family members upgraded through Apple and the down payment was a lot less ($46) for the 16 plus with a trade in.  Honestly, I think they made a mistake.  I am moving another line to Xfinity today.  T-Mobile was trying to do everything to keep the line.  I told them if they could get the bill down then the line may consider staying!  They suggested to move down to an exclusive plan and they would make an exception, well it wasn't bad but the family member had already upgraded through Apple and the move to the different plan would exclude the $830 discount!!  So, then they suggested that we cancel the protection plan on all of our lines to make the bill cheaper!!  Are you serious!  No can do!  I told them thanks for trying but, no thanks!  

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