Forum Discussion

kiksten43's avatar
kiksten43
Network Novice
8 months ago

Refill your T-Mobile account not possible

Hello, I get a message every month telling me to top up my account. I only used this number for my vacation in the USA and no longer need it.  The problem is that I can no longer log in to my T-Mob...
cuenta
delete account
esim prepagada
recarga
t-mobile
  • gramps28's avatar
    gramps28
    8 months ago

    After 60 days after the funds run out the account will close and the phone number will be reissued after 90 days.

    Consider the email as a courtesy in reminding you to refill and not lose the number.

kiksten43's avatar
kiksten43
Network Novice
8 months ago
Copiar enlaceReportar

I used this number in March 2024. And never paid since then. So its longer than 90 days ago.

 

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Novice","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:142432":{"__typename":"User","id":"user:142432","uid":142432,"login":"kiksten43","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg"},"rank":{"__ref":"Rank:rank:38"},"email":"","messagesCount":2,"biography":null,"topicsCount":1,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-08-31T14:37:10.000-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:29480":{"__typename":"ForumTopicMessage","uid":29480,"subject":"Refill your T-Mobile account not possible","id":"message:29480","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:142432"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:accounts-services"},"conversation":{"__ref":"Conversation:conversation:29480"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:29480"},"body@stripHtml({\"truncateLength\":200})":" Hello, I get a message every month telling me to top up my account. I only used this number for my vacation in the USA and no longer need it.  The problem is that I can no longer log in to my T-Mob...","body@stringLength":"398","rawBody":"

Hola,

I get a message every month telling me to top up my account. I only used this number for my vacation in the USA and no longer need it. 

The problem is that I can no longer log in to my T-Mobile account because I don't have access to the number.

I would like to delete the number and the account so that I no longer receive the message by e-mail.

Gracias

","kudosSumWeight":0,"postTime":"2024-08-31T14:40:47.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:account","text":"cuenta","time":"2020-05-29T10:14:42.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:delete account","text":"delete account","time":"2022-04-05T21:41:39.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wz","node":{"__typename":"Tag","id":"tag:prepaid esim","text":"esim prepagada","time":"2020-01-05T23:50:05.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3w0","node":{"__typename":"Tag","id":"tag:refill","text":"recarga","time":"2024-08-31T14:40:47.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3w1","node":{"__typename":"Tag","id":"tag:t-mobile","text":"t-mobile","time":"2021-02-06T11:11:40.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:29480_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":371},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"

Hola,

I get a message every month telling me to top up my account. I only used this number for my vacation in the USA and no longer need it. 

The problem is that I can no longer log in to my T-Mobile account because I don't have access to the number.

I would like to delete the number and the account so that I no longer receive the message by e-mail.

Gracias

","customFields":[]},"Conversation:conversation:29480":{"__typename":"Conversation","id":"conversation:29480","solved":true,"topic":{"__ref":"ForumTopicMessage:message:29480"},"lastPostingActivityTime":"2024-08-31T16:41:07.000-07:00","lastPostTime":"2024-08-31T16:41:07.000-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:29480":{"__typename":"ModerationData","id":"moderation_data:29480","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:29480_1":{"__typename":"Revision","id":"revision:29480_1","lastEditTime":"2024-08-31T14:40:47.000-07:00"},"ForumReplyMessage:message:29482":{"__typename":"ForumReplyMessage","id":"message:29482","conversation":{"__ref":"Conversation:conversation:29480"},"author":{"__ref":"User:user:142432"},"revisionNum":1,"uid":29482,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:accounts-services"},"subject":"Re: Refill your T-Mobile account not possible","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:29482"},"parent":{"__ref":"ForumTopicMessage:message:29480"},"body":"

I used this number in March 2024. And never paid since then. So its longer than 90 days ago.

 

","body@stringLength":"117","rawBody":"

I used this number in March 2024. And never paid since then. So its longer than 90 days ago.

 

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After 60 days after the funds run out the account will close and the phone number will be reissued after 90 days.

Consider the email as a courtesy in reminding you to refill and not lose the number.

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