Text is blocked and T-Mobile is saying I was spamming

This happened to me on June 15, 2023.  I would text and I would get no responses.  I even text my own number and was like what is going on.  They told me bc someone in my family group chat reported my number as spam.  Umm that is not the case bc everyone was asked.  They put an urgent ticket in. Back-end Engineers denied it or couldn't take the spam block off.  Which I think is the most ridiculous thing ever.  I bet if I was a T-Mo employee it would not have happened, or the block would have been removed very quickly.  Quick to put a spam block on but can't take it off for 10 days???!!!!! I have called numerous times.  Last time was yesterday.  I hope the Account Manager / Specialist can actually help.  T-Mobile needs to get it together and learn how to actually tell the difference between a spam message and a text message from a number that has been with T-Mobile for over a decade.  One thing I know is that they will not be the number 1 carrier if they can't control their error.  Everyone uses texts more than they talk on the phone.  Unfortunately, I have family in a different state and not doing too well.  The only way to contact is through text.  I have 2 kids, 1 in another state for college with crazy class hours, and he texts me when he can.  Another child who just got their license.  Plus, I am a landlord, and all my tenant does is text.  Does T-Mobile realize what they are doing to their customers??!!!