Forum Discussion
Android Native Visual Voicemail Trouble
I'm using a Pixel2XL on T-Mobile and the native Visual Voicemail (built into the Google Phone app) will not activate. The VM tab does show, and I have the option checked in the menu settings for ...
UPDATED 7/13/2021:
For folks wondering if their Native VVM app will work on T-Mobile's network, here's some helpful info. The native VVM app on Non-T-Mobile devices isn't something T-Mobile can guarantee will work with the VVM service. This goes for other native apps as well. We recommend folks download T-Mobile Visual Voicemail app I've linked below and use the VVM service through that app. The second link I posted below is for troubleshooting if you happen to run into any issues.
We have a couple articles that can help with this. Check out the two links below in relationship to the issue.
App de Correo de voz visual de T-Mobile
Solución de problemas del correo de voz
Until recently, I wasn't even aware that there was native vvm functionality bulit-in to Android. I'd always used the T-Mobile vvm app and had problems with it: sometimes a whole day would pass where I wouldn't get a notification that I had any voicemail messages and then, at the end of the day, I suddenly got notified that multiple voicemails had been left for me hours ago.
I was messing around with someone else's iPhone a week ago, and really liked how the vvm was built-in to the dialer. I started thinking there must be a way to do this in Android. That's when I realized this was actually an option in Android and was possible with my phone (Razer phone).
I uninstalled the T-mobile vvm app and tried to activate my phone's vvm. I got (and 3 days later am still getting) the "Can't activate visual voicemail" error message. Interestingly, as soon as I started trying to activate the Razer's native vvm, I also started getting text messages from T-Mobile encouraging me to download the "new version" of their vvm app - the one I just uninstalled.
