Forum Discussion
Can't Change Administrator Photo in T-Life
Hi, I'm setting up a syncup watch for my child and put in my contact info in the t-life app as the administrator. I want to change my profile photo, but every time I try I get "Something went wrong. Please try again." error message. I'm doing this in the manage watch contacts setting. Is there somewhere else I can do this or a different setting? I also get the same error message if I only try to change avatars. I tried deleting the watch, deleting the app and reinstalling, but the same original avatar showed up and I can't change it.
Phew. As frustrating as it is, I'm glad it's not just me. I was messing with that watch for like 2 hours last night trying to get the admin information changed. I'm also having this issue.
I'm also having this issue. just got it 4 days ago.
@HeavenM I spent an enormous amount of time with tech support and having them consult with their engineering team. The best they could say was to try a warranty exchange on the watch, which cost $20 and took 2 trips to the store. It didn't fix the problem.
Ugh! I hate when I get through the whole process of something and then it kicks back when I try to save!! I agree with @squiddy123. It sounds like a software bug, and it should be reported. You can reach out to one of our support teams and they should be able to file a ticket so the software people can take a deeper look at why that error is happening. Let us know how it goes.
Running into this as well -- appears to be a software bug to me.
