11.8.18 I AM HAVING A PROBLEM WITH MY LG G7. KEEPS SHOWING THE MESSAGE CHARGING PORT BLOCKED MOISTURE/DEBRIS DECTECTED. THERE IS NO MOISTURE OR DEBRIS IN THE PORT. WHATS GOING ON? I HAVE...
Continually turning it off to charge it is inconvenient but an easy workaround to say the least. As far as an update goes, I don't see any upcoming for the LG G7, but you can keep an eye on our Software Updates page. We're in the process of updating it which is why you don't see any devices listed at the moment. If anything else comes up to solve the charging port message, I'll be sure to send the info your way.
It's not related to plugging it in. For example, this last time it started, it began as soon as the phone turned on. It was not plugged in at the time. I don't believe she ever plugged it in after the notification, but just used a wireless charger. The notification remains whether it's plugged in or not. Every few minutes, it will make some sound and turn the screen on to remind her of the problem.
In the past, when this problem occurred, the only way to fix it was to do a factory reset. This time, even that did not fix it. Neither did any of the other fixes that Google will find (clearing cached data, cleaning the port out, shutting off moisture detection in the service menu, etc.) Then, out of the blue, it just went away on its own. None of the things I did fixed it. Hopefully it stays that way, but I doubt it will.
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MOSITURE","id":"message:25723","revisionNum":1,"repliesCount":22,"author":{"__ref":"User:user:32080"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:android"},"conversation":{"__ref":"Conversation:conversation:25723"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:25723"},"body@stripHtml({\"truncateLength\":200})":" 11.8.18 I AM HAVING A PROBLEM WITH MY LG G7. KEEPS SHOWING THE MESSAGE CHARGING PORT BLOCKED MOISTURE/DEBRIS DECTECTED. THERE IS NO MOISTURE OR DEBRIS IN THE PORT. WHATS GOING ON? I HAVE...","body@stringLength":"368","rawBody":"
11.8.18
I AM HAVING A PROBLEM WITH MY LG G7. KEEPS SHOWING THE MESSAGE CHARGING PORT BLOCKED MOISTURE/DEBRIS DECTECTED. THERE IS NO MOISTURE OR DEBRIS IN THE PORT. WHATS GOING ON?
I HAVE READ THAT THE V30 IS ALSO HAVING THIS PROBLEM.
I AM HAVING A PROBLEM WITH MY LG G7. KEEPS SHOWING THE MESSAGE CHARGING PORT BLOCKED MOISTURE/DEBRIS DECTECTED. THERE IS NO MOISTURE OR DEBRIS IN THE PORT. WHATS GOING ON?
I HAVE READ THAT THE V30 IS ALSO HAVING THIS PROBLEM.
THIS PHONE IS ONLY 5 MONTHS OLD
"},"Conversation:conversation:25723":{"__typename":"Conversation","id":"conversation:25723","solved":true,"topic":{"__ref":"ForumTopicMessage:message:25723"},"lastPostingActivityTime":"2022-05-30T18:37:42.000-07:00","lastPostTime":"2022-05-30T18:37:42.000-07:00","unreadReplyCount":22,"isSubscribed":false},"ModerationData:moderation_data:25723":{"__typename":"ModerationData","id":"moderation_data:25723","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:25723_1":{"__typename":"Revision","id":"revision:25723_1","lastEditTime":"2018-11-08T12:23:07.000-08:00"},"ForumReplyMessage:message:25743":{"__typename":"ForumReplyMessage","id":"message:25743","conversation":{"__ref":"Conversation:conversation:25723"},"author":{"__ref":"User:user:94098"},"revisionNum":1,"uid":25743,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:android"},"subject":"Re: LG G7 CHARGING PORT MOSITURE","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:25743"},"parent":{"__ref":"ForumTopicMessage:message:25723"},"body":"
It's not related to plugging it in. For example, this last time it started, it began as soon as the phone turned on. It was not plugged in at the time. I don't believe she ever plugged it in after the notification, but just used a wireless charger. The notification remains whether it's plugged in or not. Every few minutes, it will make some sound and turn the screen on to remind her of the problem.
In the past, when this problem occurred, the only way to fix it was to do a factory reset. This time, even that did not fix it. Neither did any of the other fixes that Google will find (clearing cached data, cleaning the port out, shutting off moisture detection in the service menu, etc.) Then, out of the blue, it just went away on its own. None of the things I did fixed it. Hopefully it stays that way, but I doubt it will.
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It's not related to plugging it in. For example, this last time it started, it began as soon as the phone turned on. It was not plugged in at the time. I don't believe she ever plugged it in after the notification, but just used a wireless charger. The notification remains whether it's plugged in or not. Every few minutes, it will make some sound and turn the screen on to remind her of the problem.
In the past, when this problem occurred, the only way to fix it was to do a factory reset. This time, even that did not fix it. Neither did any of the other fixes that Google will find (clearing cached data, cleaning the port out, shutting off moisture detection in the service menu, etc.) Then, out of the blue, it just went away on its own. None of the things I did fixed it. Hopefully it stays that way, but I doubt it will.
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Continually turning it off to charge it is inconvenient but an easy workaround to say the least. As far as an update goes, I don't see any upcoming for the LG G7, but you can keep an eye on our Actualizaciones de software page. We're in the process of updating it which is why you don't see any devices listed at the moment. If anything else comes up to solve the charging port message, I'll be sure to send the info your way.
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