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magenta","shortTitle":"Salón magenta","parent":{"__ref":"Category:category:top"},"avatar":{"__ref":"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/bi01MC02SFJkN1c\"}"},"description@stripHtml":"Talk about the other great T-Mobile perks and benefits, or just hang out and have 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Costco","conversation":{"__ref":"Conversation:conversation:119325"},"id":"message:119325","revisionNum":1,"uid":119325,"depth":0,"board":{"__ref":"Forum:board:upgrades-orders"},"author":{"__ref":"User:user:95164"},"metrics":{"__typename":"MessageMetrics","views":43718},"postTime":"2023-12-23T05:54:33.000-08:00","lastPublishTime":"2023-12-23T05:54:33.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I purchased 2 iPhones in a Costco kiosk back in April. I was told that I would receive a $75 promo card per phone, and as of yet, I have not received it. I did receive a cryptic text about 6 weeks ago, stating it would be arriving. As of yet nothing. Anyone else have this issue? Were you able to resolve it? 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Here is the reason, this dmb 5G Gateway now requires the app to make changes but if I try to use the app, I will receive a message saying I have a business account and I need to log in to the HUB, I log in to the HUB, there are no options to manage the gateway. I click on support, it shows only my reps, my reps are clueless on how to resolve this. Can someone look into this? It is crazy what you do to businesses...I have been already trying the ATT gateway, and I will be replacing them all… I am talking about 15 gateways. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"613","kudosSumWeight":1,"repliesCount":4,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDE","node":{"__typename":"Tag","id":"tag:account hub","text":"account hub","time":"2024-10-16T08:11:40.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDI","node":{"__typename":"Tag","id":"tag:business internet","text":"business internet","time":"2023-07-05T11:38:47.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDM","node":{"__typename":"Tag","id":"tag:home internet service gateway","text":"home internet service gateway","time":"2022-06-14T23:41:48.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191591":{"__typename":"Conversation","id":"conversation:191591","topic":{"__typename":"ForumTopicMessage","uid":191591},"lastPostingActivityTime":"2025-04-20T23:30:46.811-07:00","solved":false},"User:user:215586":{"__typename":"User","uid":215586,"login":"TDunn","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/images/dS0yMTU1ODYtNzJRd0d4"},"id":"user:215586"},"ForumTopicMessage:message:191591":{"__typename":"ForumTopicMessage","subject":"5G Gateway intermittent outage","conversation":{"__ref":"Conversation:conversation:191591"},"id":"message:191591","revisionNum":1,"uid":191591,"depth":0,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:215586"},"metrics":{"__typename":"MessageMetrics","views":21},"postTime":"2025-04-20T23:30:46.811-07:00","lastPublishTime":"2025-04-20T23:30:46.811-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Should any representative see this , this is a formal complaint about continual disruptions of service and continued rebooting and reconnecting of devices. I've already replaced one gateway and just months into service I am having the same issues. I'm wondering if you , any of you who represent T-Mobile , understand the frustration and annoyance with having not only continual interrupts of service , but having to go though the process of reconnection time after time after time minutes apart from each other. One selling point was being located within less than 50 yards of your cell tower. For a company that claims to be the world leader in cell communications , I expect better. Perhaps less dollars spent on advertising and more on technological advanced and upkeep is due? Signed - A becoming less enthusiastic consumer ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"835","kudosSumWeight":1,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191575":{"__typename":"Conversation","id":"conversation:191575","topic":{"__typename":"ForumTopicMessage","uid":191575},"lastPostingActivityTime":"2025-04-20T22:34:32.441-07:00","solved":false},"Forum:board:accounts-services":{"__typename":"Forum","id":"board:accounts-services","displayId":"accounts-services","nodeType":"board","conversationStyle":"FORUM","title":"Accounts & Services","shortTitle":"Accounts & Services","parent":{"__ref":"Category:category:postpaid"}},"User:user:215582":{"__typename":"User","uid":215582,"login":"desichamarsu334","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-3.svg"},"id":"user:215582"},"ForumTopicMessage:message:191575":{"__typename":"ForumTopicMessage","subject":"Will Cash App refund me if I was scammed?(Cash-App-New-Policy)","conversation":{"__ref":"Conversation:conversation:191575"},"id":"message:191575","revisionNum":1,"uid":191575,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:215582"},"metrics":{"__typename":"MessageMetrics","views":19},"postTime":"2025-04-20T22:34:32.441-07:00","lastPublishTime":"2025-04-20T22:34:32.441-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Cash App might refund you if you were scammed ,, but it’s not guaranteed. Open the app, go to the Activity tab, select the payment, tap “”, choose “Report” or “Refund,” and contact support. Act fast, report the scam, and provide all details for a chance at getting your money back. Me gusta ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"289","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:78377":{"__typename":"Conversation","id":"conversation:78377","topic":{"__typename":"ForumTopicMessage","uid":78377},"lastPostingActivityTime":"2025-04-20T21:18:32.863-07:00","solved":false},"User:user:7474":{"__typename":"User","uid":7474,"login":"LKadavy","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-1.svg"},"id":"user:7474"},"ForumTopicMessage:message:78377":{"__typename":"ForumTopicMessage","subject":"Did not pay off Verizon as Promised","conversation":{"__ref":"Conversation:conversation:78377"},"id":"message:78377","revisionNum":1,"uid":78377,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:7474"},"metrics":{"__typename":"MessageMetrics","views":2634},"postTime":"2022-05-18T09:51:49.000-07:00","lastPublishTime":"2022-05-18T09:51:49.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Has anyone else experienced something similar? Back in March, my husband and I decided to switch over from Verizon to T-Mobile. We figured it’d be way better spending $160/mon than over $320 a month for both our lines combined. My husband and I were on separate plans at that time. I was told that I’d get up to $600 trade-in credit for my phone AND, if I sent my final bill in to T-Mobile, they’d pay off my remaining balance in the form of a gift card (electronic). Well, I never received any follow-up letters or an email from T-mobile stating that I had been credited. First, they will only give me like $100 for my LG wing, which was new, no more than a year ago (so much for $600). Now, My final bill for Verizon was over $500 - they didn’t cover but half of it, so I still am out of pocket when i told them I wasn’t switching over unless they could guarantee they’d pay off my full final bill and they said there’d be no problem. On top of that, we live in the middle of the city. My husband works in the city, and very rarely do we have full bars. Maybe 1-2, even though the coverage map states we should have full coverage. 5X better than Verizon, yeah right. I almost wish I hadn’t switched to T-Mobile at this point. PUtting me in a negative financial situation after being promised I wouldn’t be and after clearly explaining to the Verizon rep that I needed them to pay off my full Verizon bill because I wouldn’t have the money to pay them over $300 and also pay my new T-mobile bill. What the hell am I to do? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1575","kudosSumWeight":2,"repliesCount":11,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191568":{"__typename":"Conversation","id":"conversation:191568","topic":{"__typename":"ForumTopicMessage","uid":191568},"lastPostingActivityTime":"2025-04-20T20:25:28.553-07:00","solved":false},"Forum:board:apple":{"__typename":"Forum","id":"board:apple","displayId":"apple","nodeType":"board","conversationStyle":"FORUM","title":"Apple","shortTitle":"Apple","parent":{"__ref":"Category:category:devices"}},"User:user:215565":{"__typename":"User","uid":215565,"login":"Mstamey15","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-7.svg"},"id":"user:215565"},"ForumTopicMessage:message:191568":{"__typename":"ForumTopicMessage","subject":"Phone number not showing up in usage","conversation":{"__ref":"Conversation:conversation:191568"},"id":"message:191568","revisionNum":1,"uid":191568,"depth":0,"board":{"__ref":"Forum:board:apple"},"author":{"__ref":"User:user:215565"},"metrics":{"__typename":"MessageMetrics","views":21},"postTime":"2025-04-20T20:25:28.553-07:00","lastPublishTime":"2025-04-20T20:25:28.553-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I seen where a lot of people was having the same issue as me. Phone numbers not showing up in usage. I have a iPhone but the other person has android and it use to show up in my usage on texts but it don’t now just calls. Has anyone figured out why it is doing this and how to fix it?? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"287","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191567":{"__typename":"Conversation","id":"conversation:191567","topic":{"__typename":"ForumTopicMessage","uid":191567},"lastPostingActivityTime":"2025-04-20T14:00:10.906-07:00","solved":false},"Forum:board:troubleshooting":{"__typename":"Forum","id":"board:troubleshooting","displayId":"troubleshooting","nodeType":"board","conversationStyle":"FORUM","title":"Solución de problemas","shortTitle":"Solución de problemas","parent":{"__ref":"Category:category:home-business-internet"}},"User:user:215490":{"__typename":"User","uid":215490,"login":"manikrahman","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-4.svg"},"id":"user:215490"},"ForumTopicMessage:message:191567":{"__typename":"ForumTopicMessage","subject":"Sin servicio","conversation":{"__ref":"Conversation:conversation:191567"},"id":"message:191567","revisionNum":1,"uid":191567,"depth":0,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:215490"},"metrics":{"__typename":"MessageMetrics","views":30},"postTime":"2025-04-20T14:00:10.906-07:00","lastPublishTime":"2025-04-20T14:00:10.906-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I live in dutchess county, NY. After 26 yr of Verizon Wireless, I just switched to Tmobile to get better service. This is a nightmare for me. I do a driving job and 90% time I don't get service and use another career. 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I had it a few months , and was wondering if I could get help sim unlocking. The guy I bought it from is not answering ,about requesting and unlock for me. Can I make a new account , and unlock the phone or no? 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