Forum Discussion
'E' instead of 5G or LTE
The flip 4 was working fine until a few days ago where I see E on the signal bar and no more 5G or 5UC. The issues is that when I see the 'E' my phone network disconnects easily and I have 2G data, which is frustrating.
Called T-mobile and they said there was a 'modernization' happening where I live. I am about 100 miles away from my house and I am still getting that dreadful 'E'. I have cleared cache, reset network, reboot, manually select carrier, cleared cache in sim-kit apps to no avail.
this phone was working fine until 4 days ago. Please help
My household is having the same problem. I have an iPhone 13 Pro, my daughter has an older iPhone, and my husband has a Samsung Galaxy. T-Mobile can't figure it out and I'm at my wits end with the data and cell service issues. After 18 years with TM, I'm about to break up with them for ATT. I have been troubleshooting with them since October!
It appeared to be the sim card then the network. I have been involved with both tmobile and samsung and they were both pointing fingers at each other. Samsung fold, for example, I bought an unlocked version, and had similar experience. T-mobile told me that they can't work on nor help me with the account since I have the unlocked version. Samsung, on the other hand, said that was ridiculous and the issue was my account. Went back to T-mobile, they said there was nothing wrong with my account and other phones on my account was working perfectly, so it was the phone.
At this point, I am about to ditch Samsung and Tmobile. I am tired but was hoping some here had similar issues and was able to show me the magic key….
It’s so sad that this is the best customer service I can get with this company.
I agree but Samsung phones are not having issues with other carriers. It appears that TMO is aware of this issue but ignoring it but that's only my opinion due to the love of Apple products probably out numbers other android product.
could be anything really.
contact TMO through one of their social media platforms like Facebook or Twitter..you start with higher tier support compared to the call in agent.s
*tips hat* no worries...doin what we do in here.
I have same issue for my samsung s22 ultra. My wife phone gets 5G. I spoke to technical support and they couldn't resolve. And, got escalated to higher level. I will get to know in a couple of days. Its frustrating with both samsung and t-mobile on this lack of coordination.
I've seen this happen on my Samsung Galaxy S22 Ultra (with either psim or esim card). Indeed they removed the pSIM and programmed the eSIM to try and resolve the "E" issue. It didn't help.
E stands for "Edge." What is happening is that the signal for LTE/5G gets lost and the phone backs down to Edge service to get a signal, But, once that happens, the phone does not try to switch back to LTE/5G until it completely loses the Edge signal. Airplane mode toggle might fix this or it might not, however a reboot SHOULD fix this issue.
Once the Edge network is properly and completely decommissioned, this should no longer pose a problem, but it is still active in some areas.
The reason you're not getting any data is because the Edge system is super, super slow data. Today your phone uses so much data, Edge gets overwhelmed to the point your phone won't function on it. Only legacy devices will.
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turn off “Allow 2G Service”
Fixed it for me!
any other TMO phones around you? and if so are they seeing the same thing or no?
