Forum Discussion
SyncUp kids pairing with Phone App
I recently bought a SyncUP Kids and when we first turned on the watch it gave the option to pair with app but didn't pair and now doesn't have the option. Is there a trick to pair the watch?
swany4287 wrote:Worked after speaking with technical support.
Some SIMs and IMEI numbers were linked incorrectly.
It’s busy today due to Christmas but once i reached tech support, the fixed it within 10 minutes.
Same here. Wait time was 2 hours, but my callback came within 30 minutes.
IMEI was verified, rep made some change, pairing worked immediately.
He wanted me to unpair so we could do it again to make sure it worked, and I said FORGET THAT, cut and run when it was working.
Kid is happy now, Merry Christmas everyone!
