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y funciones","shortTitle":"Planes y funciones","parent":{"__ref":"Category:category:home-business-internet"}},"User:user:27912":{"__typename":"User","uid":27912,"login":"beefly","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-9.svg"},"id":"user:27912"},"ForumTopicMessage:message:60862":{"__typename":"ForumTopicMessage","subject":"has anyone else been scammed by T-Mobile?","conversation":{"__ref":"Conversation:conversation:60862"},"id":"message:60862","revisionNum":1,"uid":60862,"depth":0,"board":{"__ref":"Forum:board:plans-features"},"author":{"__ref":"User:user:27912"},"metrics":{"__typename":"MessageMetrics","views":12921},"postTime":"2023-06-29T07:32:58.000-07:00","lastPublishTime":"2023-06-29T07:32:58.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, fellow T-Mobile customers. I am merely writing this with the hope that someone at T-Mobile will read it and FINALLY, after SEVEN months of headaches, fix and properly bill me. In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.) Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again. Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem again with someone new. It is terrible service. I have been more than patient. This is ridiculous. I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobile then they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they might say I am working off the full cost of a new phone, vs the $300 that it should be because of the promo. T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1953","kudosSumWeight":29,"repliesCount":49,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:131496":{"__typename":"Conversation","id":"conversation:131496","topic":{"__typename":"ForumTopicMessage","uid":131496},"lastPostingActivityTime":"2024-11-02T04:19:55.000-07:00","solved":false},"Forum:board:plans-features-billing":{"__typename":"Forum","id":"board:plans-features-billing","displayId":"plans-features-billing","nodeType":"board","conversationStyle":"FORUM","title":"Plans, Features & Billing","shortTitle":"Plans, Features & Billing","parent":{"__ref":"Category:category:t-mobile-for-business"}},"User:user:103234":{"__typename":"User","uid":103234,"login":"navyrulz","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-7.svg"},"id":"user:103234"},"ForumTopicMessage:message:131496":{"__typename":"ForumTopicMessage","subject":"Tmobile Scam and Fraud","conversation":{"__ref":"Conversation:conversation:131496"},"id":"message:131496","revisionNum":1,"uid":131496,"depth":0,"board":{"__ref":"Forum:board:plans-features-billing"},"author":{"__ref":"User:user:103234"},"metrics":{"__typename":"MessageMetrics","views":163},"postTime":"2024-11-02T04:19:55.000-07:00","lastPublishTime":"2024-11-02T04:19:55.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" DO NOT use T-Mobile. They rip off their customers and steal from you. FACTS - Did a promo where I had to trade in an iPhone. LIE 1 - They said I could drop my trade in at a T-Mobile store. The T-Mobile store denied it and said it had to be mailed. T-Mobile sent me a label and box and I mailed it via UPS. I kept getting notifications they hadn’t received my phone, even though the tracking showed it was delivered. LIE 2-4 - I spoke to three different representatives over this time, all who advised they had received the phone and to just ignore the warning messages. These are all documented. Finally, my credit goes away and the last Supervisor representative I spoke to accused me of lying and never sending the phone in and I was out of luck. Also, since this went on for over 60 days I can’t even file a claim with UPS. So I’m out a phone and my promo credits. In all about a $1000 loss from my pocket. Tmobile is a fraud and should be out of business. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1006","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:32190":{"__typename":"Conversation","id":"conversation:32190","topic":{"__typename":"ForumTopicMessage","uid":32190},"lastPostingActivityTime":"2024-09-16T12:58:28.000-07:00","solved":false},"Forum:board:accounts-services":{"__typename":"Forum","id":"board:accounts-services","displayId":"accounts-services","nodeType":"board","conversationStyle":"FORUM","title":"Accounts & Services","shortTitle":"Accounts & Services","parent":{"__ref":"Category:category:postpaid"}},"User:user:74939":{"__typename":"User","uid":74939,"login":"Dalda420","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg"},"id":"user:74939"},"ForumTopicMessage:message:32190":{"__typename":"ForumTopicMessage","subject":"Stolen Order delivered","conversation":{"__ref":"Conversation:conversation:32190"},"id":"message:32190","revisionNum":1,"uid":32190,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:74939"},"metrics":{"__typename":"MessageMetrics","views":2959},"postTime":"2022-03-28T07:49:12.000-07:00","lastPublishTime":"2022-03-28T07:49:12.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I had ordered a phone and once it was shipped/ delivered. Ups left it on doorstep, and it was stolen from my doorstep. I've contacted twice customer service...but still no phone shipped back.. ordered it 03/15/2022.... ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"226","kudosSumWeight":0,"repliesCount":8,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:90066":{"__typename":"Conversation","id":"conversation:90066","topic":{"__typename":"ForumTopicMessage","uid":90066},"lastPostingActivityTime":"2024-07-23T10:20:06.000-07:00","solved":false},"Forum:board:apple":{"__typename":"Forum","id":"board:apple","displayId":"apple","nodeType":"board","conversationStyle":"FORUM","title":"Apple","shortTitle":"Apple","parent":{"__ref":"Category:category:devices"}},"User:user:146774":{"__typename":"User","uid":146774,"login":"PhilsGoodOutsid","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg"},"id":"user:146774"},"ForumTopicMessage:message:90066":{"__typename":"ForumTopicMessage","subject":"Stolen iPhone 13 Pro Max","conversation":{"__ref":"Conversation:conversation:90066"},"id":"message:90066","revisionNum":1,"uid":90066,"depth":0,"board":{"__ref":"Forum:board:apple"},"author":{"__ref":"User:user:146774"},"metrics":{"__typename":"MessageMetrics","views":124},"postTime":"2024-07-23T10:04:08.000-07:00","lastPublishTime":"2024-07-23T10:04:08.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Is there a way for apple to locate my stolen IPhone 13 Pro Max? What if I know who stole it & where it is? How can I prove where it is (besides a search warrant)? I do know that the phone is on, if that helps. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"226","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:85106":{"__typename":"Conversation","id":"conversation:85106","topic":{"__typename":"ForumTopicMessage","uid":85106},"lastPostingActivityTime":"2024-04-29T10:23:20.000-07:00","solved":false},"User:user:18041":{"__typename":"User","uid":18041,"login":"Tjoliver","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-4.svg"},"id":"user:18041"},"ForumTopicMessage:message:85106":{"__typename":"ForumTopicMessage","subject":"STOLEN PHONE","conversation":{"__ref":"Conversation:conversation:85106"},"id":"message:85106","revisionNum":1,"uid":85106,"depth":0,"board":{"__ref":"Forum:board:apple"},"author":{"__ref":"User:user:18041"},"metrics":{"__typename":"MessageMetrics","views":193},"postTime":"2024-04-29T10:23:20.000-07:00","lastPublishTime":"2024-04-29T10:23:20.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I reported phone stolen 24 hours ago . FIled claim said accepted and phone is on the way . I paid the $275 fee to replace phone . Now im seeing I was suppose to get an email for tracking . Still have not recieved email >? NEED this phone . how do I get ahold of someone to find out when I will get phone when I dont have a phone to call out on ? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"356","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:36395":{"__typename":"Conversation","id":"conversation:36395","topic":{"__typename":"ForumTopicMessage","uid":36395},"lastPostingActivityTime":"2024-03-17T12:03:57.000-07:00","solved":false},"Forum:board:international":{"__typename":"Forum","id":"board:international","displayId":"international","nodeType":"board","conversationStyle":"FORUM","title":"Internacional","shortTitle":"Internacional","parent":{"__ref":"Category:category:network-coverage"}},"User:user:29656":{"__typename":"User","uid":29656,"login":"VeraBengal","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg"},"id":"user:29656"},"ForumTopicMessage:message:36395":{"__typename":"ForumTopicMessage","subject":"Stolen phone over seas","conversation":{"__ref":"Conversation:conversation:36395"},"id":"message:36395","revisionNum":1,"uid":36395,"depth":0,"board":{"__ref":"Forum:board:international"},"author":{"__ref":"User:user:29656"},"metrics":{"__typename":"MessageMetrics","views":177},"postTime":"2024-03-17T11:25:17.000-07:00","lastPublishTime":"2024-03-17T11:25:17.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi i had a question regarding phone insurance overseas. in the past when i was under my moms plan i had my phone stolen over seas and i got a new one with insurance back on arrival to the US. but i wanted to know if there is any way to get a new one when in another country with the same phone insurance incase of solo travel. and if it were to happen again. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"362","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:55343":{"__typename":"Conversation","id":"conversation:55343","topic":{"__typename":"ForumTopicMessage","uid":55343},"lastPostingActivityTime":"2023-10-03T09:11:22.000-07:00","solved":false},"User:user:41133":{"__typename":"User","uid":41133,"login":"hong","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-5.svg"},"id":"user:41133"},"ForumTopicMessage:message:55343":{"__typename":"ForumTopicMessage","subject":"T-mobile lost my trade in, warehouse never scam my device. They refused to do anything","conversation":{"__ref":"Conversation:conversation:55343"},"id":"message:55343","revisionNum":1,"uid":55343,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:41133"},"metrics":{"__typename":"MessageMetrics","views":2367},"postTime":"2021-08-23T07:48:53.000-07:00","lastPublishTime":"2021-08-23T07:48:53.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" We sent in 4 device for trade-in. All device were shown received by warehouse. 3 device got scanned in and credit it. 1 device never got scan and T-mobile refused to do anything. They keep calling and asking for help because they couldn’t find my device. Their respond was that our warehouse didn’t scan your device, there is nothing that can be done if we did not scan your device. They won’t allow this to escalate or lost or stolen device. My tracking shows clearly it was delivered the same way my other 3 device were trade-in. They do not suggest it was lost or stolen because they claim they have the safety security camera in place. I have been dealing with them for over 3 months now and they just wouldn’t have an answer for me. I see so many post about this same issue but yet their respond was “ we do not lose device when it gets sent to our warehouse”. I find it unreal that there is no check and balance system. Share your experience with me because I have seen many others and lately is getting worst. 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I get an email from T-Mobile with the tracking number on the 25th. On Tuesday, September 26, I get an email from UPS saying the package will arrive that day with a delivery window between 1:45 and 3:45pm. So I make a UPS account to access the tracking map since I have to be home to sign off on it. I see the truck in my area making deliveries on other streets. The truck is getting closer to my street but for some reason it skips my house and goes to other streets. I’m thinking it’ll come back since it’s not that far away, but it just gets further and further until the truck is back at the warehouse. I was patient knowing things like this happen, and the next day the UPS tracking website says “The delivery date will be provided as soon as possible”. This gave me flashbacks from last year when this happened to my macbook delivery from apple.com (which took a month for me to receive it). Today on Sept 28th, I contacted UPS who looked into the shipment...apparently it was stolen according to them and they told me to contact T-Mobile. I call T-Mobile, and the lady said that she’ll give me a call back in five days which is Tuesday, October 3rd. Should I file a claim with ups now, or wait until I (hopefully) hear back from T-Mobile on Tuesday. And if this happened to anyone else, how was it resolved? 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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"120","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:41426":{"__typename":"Conversation","id":"conversation:41426","topic":{"__typename":"ForumTopicMessage","uid":41426},"lastPostingActivityTime":"2022-11-28T21:48:08.000-08:00","solved":false},"Forum:board:android":{"__typename":"Forum","id":"board:android","displayId":"android","nodeType":"board","conversationStyle":"FORUM","title":"Android","shortTitle":"Android","parent":{"__ref":"Category:category:devices"}},"User:user:151604":{"__typename":"User","uid":151604,"login":"GoSolarWithMe","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/images/dS0xNTE2MDQtNDYxNWk0Nzk2QTNDOTE0N0REQkVF"},"id":"user:151604"},"ForumTopicMessage:message:41426":{"__typename":"ForumTopicMessage","subject":"Help Me Get Retrieve Cell Phone Files","conversation":{"__ref":"Conversation:conversation:41426"},"id":"message:41426","revisionNum":1,"uid":41426,"depth":0,"board":{"__ref":"Forum:board:android"},"author":{"__ref":"User:user:151604"},"metrics":{"__typename":"MessageMetrics","views":229},"postTime":"2022-11-28T15:32:24.000-08:00","lastPublishTime":"2022-11-28T15:32:24.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" My cell phone was stolen and I want to know if there is a way to recover all my information on the phone. I have already learned how to use Google to get my contact information. However, my files contain business information. Any help or guidance appreciated. 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