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I traveled to Djibouti in December, while getting to the airport I was trying to get my luggage and not paying attention to my text messages. I made a phone call to let my family members know I was ok and hanged up. From the time that I was waiting for my luggage and providing information to the local security it was maybe about 20-30 minutes. I attempted to call the hotel but there was no ringtone. When I checked my text messages I got a message saying that they were charging me 800 dollars for data roaming so I immediately turned it off. During my whole trip I was not using my data roaming and when I got back to the US I called T-mobile because they cut off my cellular service. While speaking to the representative on the phone I asked her about the bill and she said that everything was fine there was no additional charges and she restored my service. A month later I check my bill and the balance is 1,465.71! I was surprised to see that ridiculous amount on my phone bill and called customer service. The representative told me that she would put in a request to get the balance removed due to me not knowing that this country was not on their list of approved international plan. The lady provided me with some tips and informed me of a pass I could purchase prior to traveling. I travel for work and have never had any issues with service therefore I was clueless to all of this. Today I contacted T-mobile again because I have not hear anything back. After 40 minutes on the chat with a representative, they informed me that T-mobile is refusing to remove the charges because they sent a text message. This made me realize that T-mobile DOES NOT care about their customers and all they care is about the money they can make out of them. I am very disappointed and will be changing phone companies. 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One of the most notable enhancements is the Galaxy AI integration. The Personal Data Engine, protected by Samsung Knox Vault, allows AI computing and functionality right on your phone without relying on the cloud. Keeping the data local means you get a deeply personalized experience while ensuring robust security. AI on the Galaxy S25 series offers a lot of really cool new capabilities for capturing pictures and videos, getting healthy, staying productive and so much more. Did you see the Now Brief feature? I love the idea of having a snapshot of the things that I need already put together and presented to me when I wake up instead of having to remember to check different apps like my calendar, the weather, and my texts. \n I hate when I’m playing a game or trying to get things done on my phone and it starts getting warm and uncomfortable to hold. Samsung’s Heat Dissipation Architecture works to efficiently disperse the heat from inside the Galaxy S25 series phones, ensuring the device stays cool when it’s at its busiest. We all like a phone that helps us get through the day with more ease or fun, but Samsung also recognizes the need for sustainability. They use eight key recycled materials including recycled cobalt which makes up about 50% of their batteries. \n There is so much to say about the Samsung Galaxy S25 series. Find all the details on Samsung’s website. \n Don’t forget to check out our Newsroom article: Broken Phone? No Problem. Trade‑in and Get Samsung Galaxy S25+ on Us at T‑Mobile ‑ T‑Mobile Newsroom to learn more about how these phones work with our network and all the amazing deals you can get when you purchase. \n Samsung Galaxy S25 Ultra, Samsung Galaxy S25+, and Samsung Galaxy S25 pre-orders started on January 22 at 10 a.m. PT and are available nationwide on February 7. \n   \n   \n   \n   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innovations in technology are making life more efficient What are the most exciting changes you’ve seen in this space Are there any specific advancements you rely on daily to stay informed or productive without disruption I’m curious to know how new innovations in technology are impacting your routine and what stands out to you the most 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I originally started everything with customer care over the phone. I explained to the rep that with Verizon I could get any new device and only pay the taxes up front. I was also told that I would pay 120$ for 3 lines. I received everything with the rep on the phone prior to hanging up just to confirm everything. And he agreed and confirmed. this was Saturday   Monday comes around I get the SIM cards in the mail which I did not need. I called customer care to complete the transition. About 15 mins into the conversation the first customer care rep stated and I quote “I’m so focused on having my tea then going to bed, I will connect you to customer support.” And there I was connected to someone else. The second person couldn’t help me which then connected me to a third person. The third person had me to restart 2 phones. When I turned it back on I had no service and she stated she couldn’t help me. When I asked how to get service on my phones she then said “you’ll have to wait til tomorrow. This was after being on the phone for 2 hrs for absolutely nothing. I went to a store nearby to get my devices up and running.  When I went to a store to pick up the watch, they asked for a down payment. Something I was never made aware of as I was told I’d get the same services as I did at Verizon and all I would need to do is pay taxes. I called and spoke to numerous people and none of them could justify as to why I was misinformed  TMobile customer care team are nothing but fraudsters and scammers. They will tell you anything and everything to get you to switch but once the switch is made they screw you over. This company sucks. I do NOT recommend this company to anyone as they are a team of thieves and will rob you! I am completely disgusted with them. And not one could explain why I was lied to     ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1881","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:165439":{"__typename":"Conversation","id":"conversation:165439","topic":{"__typename":"ForumTopicMessage","uid":165439},"lastPostingActivityTime":"2025-01-29T19:45:12.615-08:00","solved":false},"Forum:board:gateways-devices":{"__typename":"Forum","id":"board:gateways-devices","displayId":"gateways-devices","nodeType":"board","conversationStyle":"FORUM","title":"Gateways & Devices","shortTitle":"Gateways & Devices","parent":{"__ref":"Category:category:home-business-internet"}},"User:user:188045":{"__typename":"User","uid":188045,"login":"karifox","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg"},"id":"user:188045"},"ForumTopicMessage:message:165439":{"__typename":"ForumTopicMessage","subject":"Oculus Suddenly not Connecting","conversation":{"__ref":"Conversation:conversation:165439"},"id":"message:165439","revisionNum":1,"uid":165439,"depth":0,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:188045"},"metrics":{"__typename":"MessageMetrics","views":12},"postTime":"2025-01-29T19:45:12.615-08:00","lastPublishTime":"2025-01-29T19:45:12.615-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" We’ve had T-Mobile home internet for lamps two years. 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