Usage Details Missing Again (June 2023)

I spent 2+ hours on customer support and had a ticket opened, but wanted to let people know about the issue (I couldn't find anything online newer than a few months' old...very frustrating). On both app and web I'm unable to see ANY usage data for any of the lines on my account. Instead of "data" "text" "calls" it defaults to a page that says: "Worried about slow data?" and no other options except to click the one button...which takes you to a page to add more data/services. I already have an unlimited data plan. The "view usage details" functions have been broken for about a week.