why wasn't i offered more than just a phone promo when i have data sims?

I ordered my fam plan and 4 data Sims they offered me a phone but why didn't they offer me a tablet for my data?

I've called at least 4 times since  1 am CST and the same guy or lady answers the phone but keep changing their name. And trust me it's them and they both kept hearing something totally when I literally keep saying exactly what I put up there and they keep repeating something  either only a small part that isn't the issue or something entirely different. One thing I hate is repeating my self more than three times and I hung on on them and they've been calling me non stop on my 2 main voice lines. Idk is this is on purpose , they a tad slow, or they really can't hear and need hearing aids I am country and talk very loud and proper so I know I was heard. 

So I never even got close to getting an answer but why wouldn't they offer me a revvl tablet with the phone since I basically got 8 lines but I haven't actually activated two but I can't even ask about any potential promo they might've missed