Forum Discussion

Newbie Caller

5 years ago

Unlocked s21 Ultra showing as "Unknown Device" and not supporting 5G or Extended Range LTE on My Mobile account

I just bought an unlocked S21 Ultra directly from Samsung. It works great, including the tmobile voicemail app and RCS through the Google messages app. It says I’m connected to 5G on the phone, and...

samsung

samsung galaxy s21 ultra

t-mobile

dispositivo desconocido

desbloqueado

fireguy_6364

Modem Master

3 years ago

a lil add on for those not in the know..when you call in to have you device unlocked the person you are talking to is not the one that handles this..they pass it up the chain to the department that handles this stuff...there is zero contact with said department.. so whatever you hand off to the call in agent hopefully gets passed up the chain.

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Caller","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:11276":{"__typename":"User","id":"user:11276","uid":11276,"login":"GriffithMagenta","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg"},"rank":{"__ref":"Rank:rank:33"},"email":"","messagesCount":2,"biography":null,"topicsCount":1,"kudosReceivedCount":4,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-04-02T08:21:05.000-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:32460":{"__typename":"ForumTopicMessage","uid":32460,"subject":"Unlocked s21 Ultra showing as \"Unknown Device\" and not supporting 5G or Extended Range LTE on My Mobile account","id":"message:32460","revisionNum":1,"repliesCount":53,"author":{"__ref":"User:user:11276"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:android"},"conversation":{"__ref":"Conversation:conversation:32460"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:32460"},"body@stripHtml({\"truncateLength\":200})":" I just bought an unlocked S21 Ultra directly from Samsung. It works great, including the tmobile voicemail app and RCS through the Google messages app. It says I’m connected to 5G on the phone, and...","body@stringLength":"1601","rawBody":"

The problem is that the tmobile account website shows this:

The problems with this is:

Most important: I have free phone repair insurance through my Uber Visa Signature credit card. In the past, when I filed a claim, they required a screenshot of the account to show that I have the device I’m filing a claim for on the tmobile account that I pay monthly through my credit card. I would have issues proving that I have an S21 Ultra on my tmobile account if it says “unknown device:”
I’m worried I’m not getting the best speeds or roaming experience if I were to take a road trip in a rural setting. 150mbps+ from home is good enough in the major city that I live in, and I’m sure it’ll be better if I get closer to the tmobile cell phone tower which is 3 blocks away.

How do I get this phone to show as “Samsung S21 Ultra” instead of “unknown device”? I don’t see any option online to specify this.

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I just bought an unlocked S21 Ultra directly from Samsung. It works great, including the tmobile voicemail app and RCS through the Google messages app. It says I'm connected to 5G on the phone, and I get 150+mbps download from home on speedtest.net

The problem is that the tmobile account website shows this:

The problems with this is:

Most important: I have free phone repair insurance through my Uber Visa Signature credit card. In the past, when I filed a claim, they required a screenshot of the account to show that I have the device I'm filing a claim for on the tmobile account that I pay monthly through my credit card. I would have issues proving that I have an S21 Ultra on my tmobile account if it says \"unknown device:\"
I’m worried I’m not getting the best speeds or roaming experience if I were to take a road trip in a rural setting. 150mbps+ from home is good enough in the major city that I live in, and I’m sure it’ll be better if I get closer to the tmobile cell phone tower which is 3 blocks away.

How do I get this phone to show as \"Samsung S21 Ultra\" instead of \"unknown device\"? I don't see any option online to specify this.

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