Forum Discussion
Unlocked s21 Ultra showing as "Unknown Device" and not supporting 5G or Extended Range LTE on My Mobile account
I just bought an unlocked S21 Ultra directly from Samsung. It works great, including the tmobile voicemail app and RCS through the Google messages app. It says I'm connected to 5G on the phone, and...
a lil add on for those not in the know..when you call in to have you device unlocked the person you are talking to is not the one that handles this..they pass it up the chain to the department that handles this stuff...there is zero contact with said department.. so whatever you hand off to the call in agent hopefully gets passed up the chain.
