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MrHanky0's avatar
MrHanky0
Network Novice
2 years ago
Solved

phone number transfer with old broken phone

What am I to do if my old iPhone is broken and I need to transfer my new phone number to it? Since I can’t turn it on, I can’t use that old phone to help transfer the number in any way. 
iphone
asistencia
t-mobile
  • tmo_mike_c's avatar
    tmo_mike_c
    5 years ago

    UPDATED 7/13/2021: 

    For folks wondering if their Native VVM app will work on T-Mobile’s network, here’s some helpful info. The native VVM app on Non-T-Mobile devices isn’t something T-Mobile can guarantee will work with the VVM service. This goes for other native apps as well. We recommend folks download T-Mobile Visual Voicemail app I’ve linked below and use the VVM service through that app. The second link I posted below is for troubleshooting if you happen to run into any issues. 

    We have a couple articles that can help with this. Check out the two links below in relationship to the issue. 

    T-Mobile Visual Voicemail app

    Voicemail troubleshooting

     

     

syaoran's avatar
syaoran
Transmission Titan
2 years ago
Copiar enlaceReportar

Remove the SIM card from the old phone and place the SIM in the new phone.  If your old device was using an eSIM.  You will need to visit a T-Mobile store to purchase a new eSIM or pSIM for your number.

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Since I can’t turn it on, I can’t use that old phone to help transfer the number in any way.  ","body@stringLength":"198","rawBody":"

What am I to do if my old iPhone is broken and I need to transfer my new phone number to it? Since I can't turn it on, I can't use that old phone to help transfer the number in any way. 

","kudosSumWeight":0,"postTime":"2023-05-22T08:39:08.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:iphone","text":"iphone","time":"2021-01-24T21:08:08.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:support","text":"asistencia","time":"2021-09-27T11:03:19.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:t-mobile","text":"t-mobile","time":"2021-02-06T11:11:40.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:62819_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5832},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"

What am I to do if my old iPhone is broken and I need to transfer my new phone number to it? Since I can't turn it on, I can't use that old phone to help transfer the number in any way. 

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Remove the SIM card from the old phone and place the SIM in the new phone.  If your old device was using an eSIM.  You will need to visit a T-Mobile store to purchase a new eSIM or pSIM for your number.

","body@stringLength":"224","rawBody":"

Remove the SIM card from the old phone and place the SIM in the new phone.  If your old device was using an eSIM.  You will need to visit a T-Mobile store to purchase a new eSIM or pSIM for your number.

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