Forum Discussion

Newbie Caller

3 years ago

Anyone fed-up with horrible coverage from TMobile

This is a Description of our Complaint with T-Mobile and the BBB: For the past almost 3 years we have had all of our family cell phone lines with T-Mobile. We switched over from Verizon about 3 year...

t-mobile

70Stang

Transmission Trainee

2 years ago

Try their 5g home internet. Mine looses the signal as the day goes on.Guarenteed by 2pmest I'll be at the blazing fast speed of 1.0mps. When I called,they said it was a problem with the firmware in the moden that ran fine up until 2 weeks ago, They overnighted a new modem(I have a feeling it was refurbished as it didn't come with a power cable). Plugged that one in and it started to turn itself off and back on for what seemed like every 15 minutes. I was on the phone with customer service and the tech support for at least an hour and a half on friday. They wanted to send out another modem until I asked if this one could be returned to the store where I signed up at. When they said yes,first thing saturday morning I was there. They gave me a different make. Plugged it in and so sooner as the afternoon hit,The internet slowed to a crawl. Did the tap dance of moving the modem to different parts of the house and ended up with it back in the spot where the original was. I went on twitter and posted the speeds I was getting and got someone from tech support who claims they have a fix for my problem,but can't do anything until wensday. Unreal. If I stop payment on my bill,they'll shut my service down,But they can give crap service and you get to take it and wait. Now I see their new modems have a hook up for and external antenna that you can purchase for a mere $99. I have a sneaking suspision thats the fix that's going to be coming through on Wensday.

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We switched over from Verizon about 3 year...","body@stringLength":"2090","rawBody":"

This is a Description of our Complaint with T-Mobile and the BBB:
For the past almost 3 years we have had all of our family cell phone lines with T-Mobile. We switched over from Verizon about 3 years ago because we responded to a promotion offered by T-Mobile whereby offered much better coverage at much better prices. Turns out that their marketing in advertising campaign was misleading and inaccurate at best. From day one, the coverage and reception was below any basic level of acceptance causing phone calls in messages to drop or fail at a rate off three failed for one success. After a few months, I complained with T-Mobile, they profusely apologized and told us to be patient because they were in the process of rolling out their new 5G Network and also merging their Network with sprints, and they said that the coverage and service issues will greatly improve in a matter of weeks or a couple of months at the most. When this didn't happen, I called to request a transfer of service and they insisted that it was just a matter of time for their coverage and service to noticeably improve and they offer a nominal remporary discount to keep us from switching over. As expected, the coverage and service not only did not improve but got worse. After another 12 months have gone by and everyone in our household having being fed up with dropped calls failed messages in lack of connectivity, we have decided to switch over to another carrier. When I call T-Mobile to inquire about the process, they told me that we're free to switch over but they're going to charge us retractively rebates and fees that they have waived because we're not meeting the term of our contract. And my question to them what kind of compensation do we get for the 3 years of failing to provide the most basic service that we have been faithfully paying in full for almost 3 years. We'll know that these are tactics that these types of companies use to hold people hostage regardless of whether they are the ones at fault in causing you to leave. This should be unacceptable!

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