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T-Mobil Not Honoring Their Agreements
T-Mobil quoted me a price and after 4 months still will not honor it. They told me I had a $1000 credit for a new phone and it would cost nothing for me to trade in my old phone and now they are trying to charge me for it. Promised a $200 credit for signing up and you guessed it no credit to date. Every time I talk to a representative at the store about my problems they play with the computer, go in the back room, look at their phone and 2 hours latter tell me they have fixed the problem and nothing changes. The bill is still way over what they promised and no credits. I can feel they are just trying to wait me out, hoping I will give up. Does anyone know how to get some help to either get out of my agreement with them and move on or to make them honor their agreement? It amazing that this company seems to have a policy of promising things they have no intention of providing!17 year customer and very unsatisfied with customer service received today 4/9/2025
I called T-Mobile today because last month I called on 3/8/2025 to disconnect my watch service and today I still had charges for both watches on my bill. I called and agent told me that they did not disconnect my service. It was only suspended. She also told me if I disconnected the lines I would not qualify for promotions for the next three months. I was a little upset because I've been a customer for so long and was just asking for two watch lines $24 to be disconnected and now, you're telling a 17-year customer that they don't qualify for any promotions for 3 months. I was so upset. She stated there was nothing she could do about it. I decided to call back and speak to someone else. This time after 20 minutes on the phone at work customer service person tells me I am not able to get a credit I can only get $10 off bill. I explained I should be credited because I called last month or at least a little more than $10 since bill cycle starts on the 6th and I called on the 8th. I then requested a manager. She then comes back on the phone after 5 minutes and says I need the primary person on the line. I tried to explain I had account permission. I was never told till today by the fourth person I talked to that I as an authorized user had no permission to cancel or add lines - never had a problem or told this before. Cancelled other things but today after 17 years it was a problem. I hang up the phone with this customer service person now more upset. This time after being extremely frustrated I speak with customer service rep Diamond who is able to assist me with canceling lines and gives me a credit for the charges. She explains I can't cancel lines or add lines even though I have account permission which I'm glad she explained but after 17 years I am told this. I am glad Diamond was able to finally cancel the lines and credit my bill. Thank you, Diamond, for your service today. But I am highly dissatisfied with the other calls I made today. I never had this experience with T-Mobile. 4 calls later, 20-minute call at work and missed half my lunch break to get this solved!!!!!!!!!!!!!!!!
Device will no longer connect to network
I have a Nixplay frame that has been on my network for over a year. Suddenly it has disconnected and no matter what I try, it will not allow it to join. I enter the password on the device screen and it just sits and times out. Everything else in my home works just fine. I have tried to use the T-Life app, but it says zero devices are connected. This is definitely not correct as I know we have quite a few more things than zero. I see that others have the same issue with that app so I am curious if anyone has a solution. I would really like to be able to access the admin side to check things out, but the gateway has this silly, useless interface that only provides info and no ability to configure. Has anyone had any success with the T-Life app or know how to get a device connected that apparently doesn't like the 5g network side?
Can't Change Administrator Photo in T-Life
Hi, I’m setting up a syncup watch for my child and put in my contact info in the t-life app as the administrator. I want to change my profile photo, but every time I try I get “Something went wrong. Please try again.” error message. I’m doing this in the manage watch contacts setting. Is there somewhere else I can do this or a different setting? I also get the same error message if I only try to change avatars. I tried deleting the watch, deleting the app and reinstalling, but the same original avatar showed up and I can’t change it.
Horrible Customer service
Long story short! Got a hotspot device from a T-Mobile store and was told it is pay as you go. That was false. Months later my account gets canceled and I was told I have to pay collections $369 to restore service. Called collections, was given a good faith discount and paid my debt. That was on 2/15/2025. It is now 4/9/2025 and I’m still it able to use my Device after to talking to multiple customer service agents and supervisors to include: Han, Ella, Emi, Frankie, Louis and many more. I was given inconsistent information by all. I was told it would take anywhere from 24 hours to 47 days to get this issue fixed. It’s been 54 DAYS and I’m still not able to use this device that I’ve paid over $$400 to use. Can somebody please help me to get my device unlocked!!!!
Scammed by T-mobile, now what?
Tmobile said I was getting 800 on trade in and a free watch. So I gave them my Note 10 Plus along with 475 cash in exchange for an S23 Ultra and a supposedly free watch. I was told the phone was paid in full and the watch was free and that they were switching my plan to 55+ to lower my bill. Then the bill came and it had gone up by over 100 a month, they've been charging me monthly for the phone and for the watch since April of 2023 and say I owe them over 750 for the phone. Now I am not so dumb as to ever agree to trade my phone and also pay over 2500 for any new phone and I never wanted the watch that they are charging me 400 for and another 14 a month to connect it even tho I have never once used it. I went to the BBB website and it says TMOBILE is not a BBB member I have had zero luck with the aproximately 3 hrs a week for 10 months that I've spent talking to customer service then I find out they've been charging me 10 dollars for each of call. I've been paying for all those wasted hours where they always make empty promises I don't know what to do about this Ive been a customer for nearly 20 years Do I need a lawyer? Is there a way to file some kind of official complaint? Any advice would be appreciated
Paramount Plus Local Channel
I’m new to T-Mobile internet. I didn’t have any problems hooking it up. However, my “local channel” for Paramount Plus has switched from Columbia, MO (20 minutes from my house) to St. Louis, MO (2 hours from my house). Paramount Plus says it’s an IP address issue. Any suggestions on how to fix this so I can go back to my Columbia channel?
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