Internet service abysmal, down for 5 days now

My internet has been down for 5 days now with speeds varying from 1-5mbps.

Called Tmobile multiple times, Unable to work from home, unable to use my phone as a hot spot due to data download issues in the area..

My Wife has ATT and her phone was getting 112 mbps down and 12.1 up

My Tmobile device 4.61 mbps Down and 1.81 up

Really tired of the repeated data problems with your service.
Have to change providers on my phone so I can use it as a Hotspot, just so I can use the Internet at HOME due to T-Mobile Home Internet repeatedly breaking