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kr0w
Roaming Rookie
2 years ago

T-Mobile High Latency and Dropped Packets

I have called T-Mobile Home Internet support multiple times and been told there is a “power issue” at the tower. I have 4 bars of signal on my Nokia modem. And it took multiple (10+) attempts to get ...
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  • kr0w's avatar
    kr0w
    2 years ago

    Thanks, I will play with modem location to try and improve those stats. The odd thing is that my modem hasn’t moved better when the network is slow and when it returns to normal. But it is at least something somewhat in my control.

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kr0w
Roaming Rookie
2 years ago
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Thanks, I will play with modem location to try and improve those stats. The odd thing is that my modem hasn't moved better when the network is slow and when it returns to normal. But it is at least something somewhat in my control.

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High Latency and Dropped Packets","id":"message:64308","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:103495"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:coverage-signal"},"conversation":{"__ref":"Conversation:conversation:64308"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:64308"},"body@stripHtml({\"truncateLength\":200})":" I have called T-Mobile Home Internet support multiple times and been told there is a “power issue” at the tower. I have 4 bars of signal on my Nokia modem. And it took multiple (10+) attempts to get ...","body@stringLength":"880","rawBody":"

I have called T-Mobile Home Internet support multiple times and been told there is a \"power issue\" at the tower. I have 4 bars of signal on my Nokia modem. And it took multiple (10+) attempts to get a result from Ookla. https://www.speedtest.net/result/i/5746708397
RSRQ -13

RSRP -112

SINR 3

BAND n41

I love my T-Mobile home internet, when it is working, it is the best in the area. I am assuming the power issue is an excuse for congested tower. Any options or suggestions? These results for over a week and again last month and the month before (seems like 2 weeks out of every month) is not acceptable. I have rebooted my router and hardware reset it to no success. 
 

Advise is welcome.

 

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I have called T-Mobile Home Internet support multiple times and been told there is a \"power issue\" at the tower. I have 4 bars of signal on my Nokia modem. And it took multiple (10+) attempts to get a result from Ookla. https://www.speedtest.net/result/i/5746708397
RSRQ -13

RSRP -112

SINR 3

BAND n41

I love my T-Mobile home internet, when it is working, it is the best in the area. I am assuming the power issue is an excuse for congested tower. Any options or suggestions? These results for over a week and again last month and the month before (seems like 2 weeks out of every month) is not acceptable. I have rebooted my router and hardware reset it to no success. 
 

Advise is welcome.

 

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Thanks, I will play with modem location to try and improve those stats. The odd thing is that my modem hasn't moved better when the network is slow and when it returns to normal. But it is at least something somewhat in my control.

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Thanks, I will play with modem location to try and improve those stats. The odd thing is that my modem hasn't moved better when the network is slow and when it returns to normal. But it is at least something somewhat in my control.

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