Forum Discussion
samsung s21 ultra 5g ultra slow
About a week and a half ago I started noticing my phone going INSANELY slow. Like, 21 minutes into watching a 5 minute and 37 second YouTube video and I'm only 1 minute and 12 seconds in slow.
Can't access anything on data, can't download anything on wifi. And it's not a location issue cuz none of my other devices are affected. My partners phone through t-mobile works fine. Every other device that uses wifi is fine. It's just this phone
I've tried everything. Restarting the phone. Having only one app open at a time. Resetting all settings. Factory reset (that took me well over 4 hours cuz it's soooo slow)
Ive included pics of an update ive been trying to download for hours, 0.36 mb/s with full mobile coverage and 0.00 mb/s with full wifi coverage. Before this issue that would have downloaded in less than a minute. I'm at my wits end idk what else to do?
A factory reset should not take 4 hours. Did you do a Factory Reset from within the OS or from Download Mode? Does your device feel very warm or hot to the touch?
Based on the information you have provided I have a few things that may help with this issue. 馃榿
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Clear Cache: Go to Settings > Apps > select the app > Storage > Clear cache. This helps remove temporary files that might be causing the slowdown.
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Check Storage: Ensure that you have enough available storage space on your device. Delete unnecessary files or apps to free up space, as low storage can impact performance.
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Update Software: Make sure your phone's software is up to date. Manufacturers often release updates that address performance issues. To check for updates, go to Settings > Software update.
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Safe Mode: Restart your phone and hold the volume down button until "Safe mode" appears. This will help identify if a third-party app is causing the slowdown. If the performance improves in safe mode, a downloaded app may be the culprit.
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Battery Optimization: Verify if battery optimization settings are affecting your phone's performance. Go to Settings > Battery > Battery optimization and ensure that performance isn't restricted.
If these steps do not resolve the issue, I recommend reaching out to Samsung customer support or visiting an authorized service center. They will be able to provide further assistance based on your device and its software version.
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syaoran wrote:
A factory reset should not take 4 hours. Did you do a Factory Reset from within the OS or from Download Mode? Does your device feel very warm or hot to the touch?
Yes My phone does feel hot to the touch quite often and has the same issue quite often
caseywilliamson90 wrote:
syaoran wrote:
A factory reset should not take 4 hours. Did you do a Factory Reset from within the OS or from Download Mode? Does your device feel very warm or hot to the touch?
Yes My phone does feel hot to the touch quite often and has the same issue quite often
The device might be heavily throttling due to the amount of heat it is generating. If your device is under warranty. It might be wise to send it in to Samsung and have it checked out.
