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I just upgraded to home internet plus, and when I go to try adding an access point it does show the option but it makes it so that I can’t click on it and set it up, help.

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I just upgraded to home internet plus, and when I go to try adding an access point it does show the option but it makes it so that I can’t click on it and set it up, help.

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When you first get the access point they don't tell you it won't connect because the initial update takes like 15 minutes so just wait and don't unplug it at all just let it do the update, then after about 15 minutes you can connect and it will turn green had to go into the store to learn that after a 6 hour conversation with tech support who didn't know but manager at the store did after having to swap out all my equipment for new equipment for no reason, but to be honest this access point does nothing to make the Internet better in my opinion I check the access point it always says zero devices connected so it doesn't help me. Internet is horrible in my opinion and I'm on the best plan. Hopefully it's not the case for all of you. Also if you are tired of the headache they will do it for you in the store 🤗

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I had same issue where T-Life app won't allow me to \"add new access point\". It turns out you don't need to add it manually in the app. Here's what I did.

Plug access point device to power and connect to modem using ethernet cable.
The device will show a blinking white light, implying an internal firmware update. Wait for it to finish.
wait until the access point device is showing a steady green light, which implies the pairing is complete.
now you can move the access point device to any preferred location. And it should work after light turns green.

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