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RollinHomeInter's avatar
RollinHomeInter
Roaming Rookie
7 months ago
Solved

Tmo G4SE Firmware Update

Is there a page for the firmware? I see that the “latest” version per the online manual is 1.03.14 but mine is running 1.03.19 and I’m noticing some stability issues.
1.03.19
firmware
G4se
internet residencial
  • HeavenM's avatar
    HeavenM
    2 years ago

    I did see that there was some issues in the previous thread that you linked. I apologize for sharing the steps again before testing myself. I know that the option for changing the language is built into the automated system, so I walked through the voicemail this time to make sure I got the right steps. 

    When you call 123 it will immediately take you to your voicemail box.

    Press * to get to the main menu.

    Then select 4 to get to playback options.

    Finally, select option 7 to change to English. 

     

formercanuck's avatar
formercanuck
Fiber Fanatic
7 months ago
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dvrdwn03 wrote:

Call TM Home internet tech support and 844-275-9310 to complain. Then make sure they open a ticket. Also they may send you a replacement GW. If there are enough people calling, complaining and making them do maintenance replacements maybe TM will finally hear us. I currently have the G4SE with 1.03.19 having the same disco issues and they are sending me a G4AR, which I will check fw version right away hoping it is the older version fw as I know it will work until it upgrades FW. The one thing I did catch the tech telling me is that they can lock my GW from getting fw updates pushed, which I might do with the replacement.

This is what i was also told.  My replacement will be in on Monday

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Update","id":"message:117919","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:138467"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:gateways-devices"},"conversation":{"__ref":"Conversation:conversation:117919"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:117919"},"body@stripHtml({\"truncateLength\":200})":" Is there a page for the firmware? I see that the “latest” version per the online manual is 1.03.14 but mine is running 1.03.19 and I’m noticing some stability issues. ","body@stringLength":"173","rawBody":"

Is there a page for the firmware? I see that the \"latest\" version per the online manual is 1.03.14 but mine is running 1.03.19 and I'm noticing some stability issues.

","kudosSumWeight":2,"postTime":"2024-10-01T20:52:15.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:1.03.19","text":"1.03.19","time":"2024-10-01T20:52:15.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:firmware","text":"firmware","time":"2021-12-21T21:16:55.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:G4se","text":"G4se","time":"2024-08-21T22:51:21.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:home internet","text":"internet residencial","time":"2019-11-29T13:58:17.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:117919_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2632},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Is there a page for the firmware? I see that the \"latest\" version per the online manual is 1.03.14 but mine is running 1.03.19 and I'm noticing some stability issues.

"},"Conversation:conversation:117919":{"__typename":"Conversation","id":"conversation:117919","solved":true,"topic":{"__ref":"ForumTopicMessage:message:117919"},"lastPostingActivityTime":"2024-10-28T21:38:41.000-07:00","lastPostTime":"2024-10-28T21:38:41.000-07:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:117919":{"__typename":"ModerationData","id":"moderation_data:117919","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:117919_1":{"__typename":"Revision","id":"revision:117919_1","lastEditTime":"2024-10-01T20:52:15.000-07:00"},"ForumReplyMessage:message:117926":{"__typename":"ForumReplyMessage","id":"message:117926","conversation":{"__ref":"Conversation:conversation:117919"},"author":{"__ref":"User:user:17340"},"revisionNum":1,"uid":117926,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:gateways-devices"},"subject":"Re: Tmo G4SE Firmware Update","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:117926"},"parent":{"__ref":"ForumTopicMessage:message:117919"},"body":"
dvrdwn03 wrote:
\t

Call TM Home internet tech support and 844-275-9310 to complain. Then make sure they open a ticket. Also they may send you a replacement GW. If there are enough people calling, complaining and making them do maintenance replacements maybe TM will finally hear us. I currently have the G4SE with 1.03.19 having the same disco issues and they are sending me a G4AR, which I will check fw version right away hoping it is the older version fw as I know it will work until it upgrades FW. The one thing I did catch the tech telling me is that they can lock my GW from getting fw updates pushed, which I might do with the replacement.

\t

This is what i was also told.  My replacement will be in on Monday

","body@stringLength":"809","rawBody":"
dvrdwn03 wrote:
\t

Call TM Home internet tech support and 844-275-9310 to complain. Then make sure they open a ticket. Also they may send you a replacement GW. If there are enough people calling, complaining and making them do maintenance replacements maybe TM will finally hear us. I currently have the G4SE with 1.03.19 having the same disco issues and they are sending me a G4AR, which I will check fw version right away hoping it is the older version fw as I know it will work until it upgrades FW. The one thing I did catch the tech telling me is that they can lock my GW from getting fw updates pushed, which I might do with the replacement.

\t

This is what i was also told.  My replacement will be in on Monday

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Nm. Seems the stabilty was electrical. Swapping power socket did the trick.

Please close.

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