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DKgeePC
Network Novice
7 months ago
Solved

T-Mobile InFlight WiFi and Lufthansa...?

Recently flew LH airlines from Munich to Denver. The  InFlight WiFi is provided by T-Mobile and Deustche Telecom. A T-Mobile log-in page appears when  purchase plan options are selected and it asks f...
inflight wifi
DKgeePC's avatar
DKgeePC
Network Novice
7 months ago
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“You would need to contact T-Mobile in Europe and NOT the US counterpart.”

Thank you for that information.

I wonder how one actualy makes contact with the relevant support office “in Europe”… ??

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Lufthansa...?","id":"message:44117","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:45760"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:international"},"conversation":{"__ref":"Conversation:conversation:44117"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:44117"},"body@stripHtml({\"truncateLength\":200})":" Recently flew LH airlines from Munich to Denver. The  InFlight WiFi is provided by T-Mobile and Deustche Telecom. A T-Mobile log-in page appears when  purchase plan options are selected and it asks f...","body@stringLength":"719","rawBody":"

Recently flew LH airlines from Munich to Denver. The  InFlight WiFi is provided by T-Mobile and Deustche Telecom. A T-Mobile log-in page appears when  purchase plan options are selected and it asks for the User's T-Mobile credentials. That information was entered (\"User Name\" & \"Password\") but rejected as \"Invalid Login Credentials.\"  A conversation today with T-Mobile support in the US was totally unhelpful as the agent was clearly unfamiliar with agreements with airlines other than AA and DL. His suggestion was \"Ask the Flight Attenedant for assistance…. \" !!. 

How can one determine what credentials the Lufthansa system is asking for to enable WiFi log on ?

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Recently flew LH airlines from Munich to Denver. The  InFlight WiFi is provided by T-Mobile and Deustche Telecom. A T-Mobile log-in page appears when  purchase plan options are selected and it asks for the User's T-Mobile credentials. That information was entered (\"User Name\" & \"Password\") but rejected as \"Invalid Login Credentials.\"  A conversation today with T-Mobile support in the US was totally unhelpful as the agent was clearly unfamiliar with agreements with airlines other than AA and DL. His suggestion was \"Ask the Flight Attenedant for assistance…. \" !!. 

How can one determine what credentials the Lufthansa system is asking for to enable WiFi log on ?

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“You would need to contact T-Mobile in Europe and NOT the US counterpart.”

Thank you for that information.

I wonder how one actualy makes contact with the relevant support office “in Europe”… ??

","body@stringLength":"227","rawBody":"

“You would need to contact T-Mobile in Europe and NOT the US counterpart.”

Thank you for that information.

I wonder how one actualy makes contact with the relevant support office “in Europe”… ??

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Contact Deutsche Telekom from your country of origin is the best i could tell you.  If I remember correctly they are finally changing the name in most countries away from T-Mobile which slowly gets rid of the confusion.

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