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how to leave a good customer service review?
I am hoping to leave a review about some excellent service I received. I thought a survey would begin after the call, but it never came. Is there a way for me to leave a positive review for an employee if they provided me with their name@T-Mobile?
Solved
GB45
Newbie Caller
2 years ago
Servicio al Cliente
buen_servicio
t-mobile
15KViews
3likes
114Comments
Anyone fed-up with horrible coverage from TMobile
This is a Description of our Complaint with T-Mobile and the BBB: For the past almost 3 years we have had all of our family cell phone lines with T-Mobile. We switched over from Verizon about 3 years ago because we responded to a promotion offered by T-Mobile whereby offered much better coverage at much better prices. Turns out that their marketing in advertising campaign was misleading and inaccurate at best. From day one, the coverage and reception was below any basic level of acceptance causing phone calls in messages to drop or fail at a rate off three failed for one success. After a few months, I complained with T-Mobile, they profusely apologized and told us to be patient because they were in the process of rolling out their new 5G Network and also merging their Network with sprints, and they said that the coverage and service issues will greatly improve in a matter of weeks or a couple of months at the most. When this didn't happen, I called to request a transfer of service and they insisted that it was just a matter of time for their coverage and service to noticeably improve and they offer a nominal remporary discount to keep us from switching over. As expected, the coverage and service not only did not improve but got worse. After another 12 months have gone by and everyone in our household having being fed up with dropped calls failed messages in lack of connectivity, we have decided to switch over to another carrier. When I call T-Mobile to inquire about the process, they told me that we're free to switch over but they're going to charge us retractively rebates and fees that they have waived because we're not meeting the term of our contract. And my question to them what kind of compensation do we get for the 3 years of failing to provide the most basic service that we have been faithfully paying in full for almost 3 years. We'll know that these are tactics that these types of companies use to hold people hostage regardless of whether they are the ones at fault in causing you to leave. This should be unacceptable!
Greatride
Newbie Caller
3 years ago
t-mobile
37KViews
61likes
101Comments
VPN issues
All devices and home network are good. Signal strength is 2 bars (weak, but functional). Spouse needs to set up VPN to work from home, but even IT from the office could not get VPN to work via T-Mobile Home Internet. VPN worked just fine on the same computer using cable network.
J57little
Newbie Caller
5 years ago
ayuda
63KViews
8likes
100Comments
WIFI Calling Preferences Being Forced to Cellular Preferred
I am experiencing my WIFI Calling Preferences always being forced to “cellular preferred”, as are others. I live in an area with poor T-mobile mobile data signal and this recent behavior makes my phone unable to make and receive calls and text messages. I believe the problem only started happening after the next to last T-Mobile software update. Everything was fine for my first 5 months of ownership. A Google search shows posts of other users experiencing the same issue, but no options other than a tedious workaround of manually switching the phone to Airplane mode and changing the WIFI calling preferences back to “WIFI preferred”. I have to do this kind of process each time I enter and leave my home, and sometimes have to reboot my phone as well. The times I’ve forgotten, I’ve missed package deliveries and went to a doctor appointment when the doctor had left a message that he was out sick. This appears to be a carrier specific issue as far as I can see. I even tried replacing my rock solid Netgear R6400 router with an ASUS AX3000 router with no resulting changes. I’m in a small apartment only 10 feet from the router, with a very strong WIFI signal. I have two Samsung Galaxy S20 phones (March 2020) which both exhibit the exact same behavior. I spoke with T-Mobile Tech support which appeared to be clueless about this issue other than to send me two new S20 phones under warranty to my T-Mobile store. I do not have high confidence in this approach but will try the new phones and report back. Does anyone know anything more? I am not aware of T-Mobile publicly acknowledging this issue.
Jim8046
Newbie Caller
5 years ago
llamadas wifi
35KViews
30likes
87Comments
Good signal/bars but no network connection many times daily
Ok here's what is going on... I have pretty good signal almost full 5g bars most of the time down to where it drops to 4g lte at full bars. From time to time every couple hours I lose connection to the network where I can't text no apps work etc but usually I can still make calls just fine while this is happening. It only lasts 1-2 minutes sometimes or it may be out 15-20 then all of the sudden it's back to normal like nothing ever happened. It may go right back out again in 2 minutes or it may not happen for hours. Also it only happens on my new galaxy a32 not on our old galaxy j7 or prime whatever it was or on the older LG phone both of which are still being used on this account and same house at same time but they have no issues with connection ever. They aren't 5g either so I figure 5g has something to do with it. It just really gets old when you can't finish a conversation or get directions because internet/network connection just stopped. What can I do? All my connection settings are set how tmobile and other people have said they should be. I don't have Wi-Fi so I'm set to always use mobile data. What now? Or will I just have to suffer through. It's prob just some tmobile network problem that's with the new 5g. I guess that's what I get buying a new phone. ¿Tienes alguna idea?
Levicalhoun87
Newbie Caller
4 years ago
cobertura 5g
carrier signal but no data
conexión
internet
lte
91KViews
22likes
79Comments
Texting issues when connected to WiFi
I've been having an issue for about a week now where as soon as my phone connects to Wifi, I begin having issues sending and receiving text messages. I've been having the same issue as well as my Girlfriend, her Mom, and her Daughter all having the exact same issues when on WiFi. This includes 4 different phones, 3 different Samsung models and an iPhone. All T-Mobile devices. This issue seems to only be with text messaging. No issues with calls or any type of Data or internet related App. Just sending and receiving text messages. I called support last week because I was certain this was a known issue for many people, but was told it was not. I went through all the trouble shooting steps with the team and nothing they could do seemed to fix the issue. I cleared my cache, checked my data to ensure it was all setup correctly, I'm even now using a brand new Note 9 and still having the same issues. When I called originally I was using my s7 Edge. I've taken a few photos where you can see the change. When you're not on WiFi you can see the 4gLTE symbol next to the service indicator and it seems to work fine. https://postimg.cc/image/xsv6evu2v/ As soon as I connect to WiFi, that 4gLTE symbol goes away. I'm pretty sure it never did this before. https://postimg.cc/image/r2ep5gemv/ Then when sending I get these errors.. https://postimg.cc/image/nisrfmwhj/ On top of the issue with sending failures, sometimes after taking minutes to send, the person who is receiving the message will get up to 4 copies of the same message. I will also receive up to 4 copies of a message when getting texts. So it's an issue with incoming and outgoing. This seems to be something that change with an update/service. Not the device or anything. When I got my note 9, the 1st thing it had me do was connect to WiFi and I immediately noticed this same issue (no 4gLTE symbol) before installing a single APP or anything. I'd like to point out, this is not always an issue. Most time it works pretty well, however it's a daily occurrence for the last week. Happens while I have full cell and 500MB+ WiFi service. Please advise how this is to be resolved. Thanks, Matthew
Solved
mvincent1102
Roaming Rookie
7 years ago
56KViews
4likes
78Comments
After latest update, GS9 keeps defaulting to Cellular Preferred over Wi-Fi calling
I have very poor (but existent) cellular coverage in my home. I had no problems with setting Wi-Fi preferred for all of my calls/texting prior to the latest (large) update. Now, I can select Wi-Fi preferred under Wi-Fi calling, however it never seems to save that setting. As I am typing this, I have two outgoing messages that aren't sending (spinning circle) because the phone can't decide whether it wants to use Cellular or Wi-Fi. I want it to use Wi-Fi because I know my Cellular coverage is horrible at my location. I called into customer service today (somehow without a dropped call) and they made some adjustments on their end, however it fixed nothing. Even after selecting Wi-Fi preferred, I will go back to check a few minutes later and the phone has already switched itself back to Cellular preferred. This is very frustrating. What can I do to ensure that Wi-Fi preferred will be the default setting? Thank you
Solved
drinktigermilk
Newbie Caller
7 years ago
10KViews
2likes
68Comments
t mobile now
Ever since the merger with sprint, t mobile has been absolute trash. Even after the new sim card its bad. Who ever thought it was a good idea to merge with sprint needs to get fired. Worst thing that has happened. And my job is dependant on having mobile data and if t mobile cant have their stuff together then im gonna have to switch.
Skyler96
Roaming Rookie
5 years ago
appsucks
lazydevs
25KViews
52likes
62Comments
Anyone else having problem activating galaxy watch 4 as standalone?
So I just got two LTE galaxy watch 4's to use when I don't want to carry my phone with me (while exercising). After spending two hours at a T-Mobile store and another hour on the phone with a technician, they escalate and another tech comes on and advises me that the galaxy watch 4 cannot be used as a standalone on t mobile. It can only be used when connected and near the phone its paired with! WHY would T-Mobile sell an LTE watch that can only be used when connected to the phone? That is called a Bluetooth watch! Very frustrated with them wasting 3 hours of my time, when this could have been mentioned when the watches were ordered. And even then, why sell LTE watches instead of Bluetooth watches? Has anyone one had this issue?
Artay
Roaming Rookie
4 years ago
problemas de lte
samsung galaxy watch
30KViews
9likes
61Comments
Can't receive data when on 5G UC
New Pixel 6 Pro. Worked fine for first few days. Now when the phone shows connected to 5G UC, I can not receive any data or connect to internet. There's an exclamation point in the notification area. If the phone shows just 5G or LTE them I can receive data. Tried resetting all networks and still won't work on 5G UC band.
rswain64
Newbie Caller
4 years ago
64KViews
4likes
54Comments

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We switched over from Verizon about 3 years ago because we responded to a promotion offered by T-Mobile whereby offered much better coverage at much better prices. Turns out that their marketing in advertising campaign was misleading and inaccurate at best. From day one, the coverage and reception was below any basic level of acceptance causing phone calls in messages to drop or fail at a rate off three failed for one success. After a few months, I complained with T-Mobile, they profusely apologized and told us to be patient because they were in the process of rolling out their new 5G Network and also merging their Network with sprints, and they said that the coverage and service issues will greatly improve in a matter of weeks or a couple of months at the most. When this didn't happen, I called to request a transfer of service and they insisted that it was just a matter of time for their coverage and service to noticeably improve and they offer a nominal remporary discount to keep us from switching over. As expected, the coverage and service not only did not improve but got worse. After another 12 months have gone by and everyone in our household having being fed up with dropped calls failed messages in lack of connectivity, we have decided to switch over to another carrier. When I call T-Mobile to inquire about the process, they told me that we're free to switch over but they're going to charge us retractively rebates and fees that they have waived because we're not meeting the term of our contract. And my question to them what kind of compensation do we get for the 3 years of failing to provide the most basic service that we have been faithfully paying in full for almost 3 years. We'll know that these are tactics that these types of companies use to hold people hostage regardless of whether they are the ones at fault in causing you to leave. This should be unacceptable! 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Signal strength is 2 bars (weak, but functional). Spouse needs to set up VPN to work from home, but even IT from the office could not get VPN to work via T-Mobile Home Internet. VPN worked just fine on the same computer using cable network. 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I live in an area with poor T-mobile mobile data signal and this recent behavior makes my phone unable to make and receive calls and text messages. I believe the problem only started happening after the next to last T-Mobile software update. Everything was fine for my first 5 months of ownership. A Google search shows posts of other users experiencing the same issue, but no options other than a tedious workaround of manually switching the phone to Airplane mode and changing the WIFI calling preferences back to “WIFI preferred”. I have to do this kind of process each time I enter and leave my home, and sometimes have to reboot my phone as well. The times I’ve forgotten, I’ve missed package deliveries and went to a doctor appointment when the doctor had left a message that he was out sick. This appears to be a carrier specific issue as far as I can see. I even tried replacing my rock solid Netgear R6400 router with an ASUS AX3000 router with no resulting changes. I’m in a small apartment only 10 feet from the router, with a very strong WIFI signal. I have two Samsung Galaxy S20 phones (March 2020) which both exhibit the exact same behavior. I spoke with T-Mobile Tech support which appeared to be clueless about this issue other than to send me two new S20 phones under warranty to my T-Mobile store. I do not have high confidence in this approach but will try the new phones and report back. Does anyone know anything more? I am not aware of T-Mobile publicly acknowledging this issue. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1743","kudosSumWeight":30,"repliesCount":87,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDE","node":{"__typename":"Tag","id":"tag:wifi calling","text":"llamadas wifi","time":"2022-05-03T15:25:28.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:108724":{"__typename":"Conversation","id":"conversation:108724","topic":{"__typename":"ForumTopicMessage","uid":108724},"lastPostingActivityTime":"2024-08-07T08:23:46.000-07:00","solved":false},"User:user:15936":{"__typename":"User","uid":15936,"login":"Levicalhoun87","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-1.svg"},"id":"user:15936"},"ForumTopicMessage:message:108724":{"__typename":"ForumTopicMessage","subject":"Good signal/bars but no network connection many times daily","conversation":{"__ref":"Conversation:conversation:108724"},"id":"message:108724","revisionNum":1,"uid":108724,"depth":0,"board":{"__ref":"Forum:board:coverage-signal"},"author":{"__ref":"User:user:15936"},"metrics":{"__typename":"MessageMetrics","views":91158},"postTime":"2021-07-13T06:51:01.000-07:00","lastPublishTime":"2021-07-13T06:51:01.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Ok here's what is going on... I have pretty good signal almost full 5g bars most of the time down to where it drops to 4g lte at full bars. From time to time every couple hours I lose connection to the network where I can't text no apps work etc but usually I can still make calls just fine while this is happening. It only lasts 1-2 minutes sometimes or it may be out 15-20 then all of the sudden it's back to normal like nothing ever happened. It may go right back out again in 2 minutes or it may not happen for hours. Also it only happens on my new galaxy a32 not on our old galaxy j7 or prime whatever it was or on the older LG phone both of which are still being used on this account and same house at same time but they have no issues with connection ever. They aren't 5g either so I figure 5g has something to do with it. It just really gets old when you can't finish a conversation or get directions because internet/network connection just stopped. What can I do? All my connection settings are set how tmobile and other people have said they should be. I don't have Wi-Fi so I'm set to always use mobile data. What now? Or will I just have to suffer through. It's prob just some tmobile network problem that's with the new 5g. I guess that's what I get buying a new phone. ¿Tienes alguna idea? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1296","kudosSumWeight":22,"repliesCount":79,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjQuMTF8Mi4xfG98NXxfTlZffDU","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDE","node":{"__typename":"Tag","id":"tag:5g coverage","text":"cobertura 5g","time":"2024-10-15T17:46:46.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDI","node":{"__typename":"Tag","id":"tag:carrier signal but no data","text":"carrier signal but no data","time":"2021-07-31T06:06:03.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDM","node":{"__typename":"Tag","id":"tag:connection","text":"conexión","time":"2019-06-12T12:42:36.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDQ","node":{"__typename":"Tag","id":"tag:internet","text":"internet","time":"2022-06-08T02:40:49.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDU","node":{"__typename":"Tag","id":"tag:lte","text":"lte","time":"2021-01-21T08:04:18.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:15426":{"__typename":"Conversation","id":"conversation:15426","topic":{"__typename":"ForumTopicMessage","uid":15426},"lastPostingActivityTime":"2024-09-01T09:47:44.000-07:00","solved":true},"User:user:124253":{"__typename":"User","uid":124253,"login":"mvincent1102","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Roaming Rookie","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-5.svg"},"id":"user:124253"},"ForumTopicMessage:message:15426":{"__typename":"ForumTopicMessage","subject":"Texting issues when connected to WiFi","conversation":{"__ref":"Conversation:conversation:15426"},"id":"message:15426","revisionNum":1,"uid":15426,"depth":0,"board":{"__ref":"Forum:board:coverage-signal"},"author":{"__ref":"User:user:124253"},"metrics":{"__typename":"MessageMetrics","views":56413},"postTime":"2018-08-28T06:22:27.000-07:00","lastPublishTime":"2018-08-28T06:22:27.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I've been having an issue for about a week now where as soon as my phone connects to Wifi, I begin having issues sending and receiving text messages. I've been having the same issue as well as my Girlfriend, her Mom, and her Daughter all having the exact same issues when on WiFi. This includes 4 different phones, 3 different Samsung models and an iPhone. All T-Mobile devices. This issue seems to only be with text messaging. No issues with calls or any type of Data or internet related App. Just sending and receiving text messages. I called support last week because I was certain this was a known issue for many people, but was told it was not. I went through all the trouble shooting steps with the team and nothing they could do seemed to fix the issue. I cleared my cache, checked my data to ensure it was all setup correctly, I'm even now using a brand new Note 9 and still having the same issues. When I called originally I was using my s7 Edge. I've taken a few photos where you can see the change. When you're not on WiFi you can see the 4gLTE symbol next to the service indicator and it seems to work fine. https://postimg.cc/image/xsv6evu2v/ As soon as I connect to WiFi, that 4gLTE symbol goes away. I'm pretty sure it never did this before. https://postimg.cc/image/r2ep5gemv/ Then when sending I get these errors.. https://postimg.cc/image/nisrfmwhj/ On top of the issue with sending failures, sometimes after taking minutes to send, the person who is receiving the message will get up to 4 copies of the same message. I will also receive up to 4 copies of a message when getting texts. So it's an issue with incoming and outgoing. This seems to be something that change with an update/service. Not the device or anything. When I got my note 9, the 1st thing it had me do was connect to WiFi and I immediately noticed this same issue (no 4gLTE symbol) before installing a single APP or anything. I'd like to point out, this is not always an issue. Most time it works pretty well, however it's a daily occurrence for the last week. Happens while I have full cell and 500MB+ WiFi service. Please advise how this is to be resolved. Thanks, Matthew ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2211","kudosSumWeight":4,"repliesCount":78,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:59684":{"__typename":"Conversation","id":"conversation:59684","topic":{"__typename":"ForumTopicMessage","uid":59684},"lastPostingActivityTime":"2023-07-04T12:15:50.000-07:00","solved":true},"User:user:124886":{"__typename":"User","uid":124886,"login":"drinktigermilk","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-7.svg"},"id":"user:124886"},"ForumTopicMessage:message:59684":{"__typename":"ForumTopicMessage","subject":"After latest update, GS9 keeps defaulting to Cellular Preferred over Wi-Fi calling","conversation":{"__ref":"Conversation:conversation:59684"},"id":"message:59684","revisionNum":1,"uid":59684,"depth":0,"board":{"__ref":"Forum:board:coverage-signal"},"author":{"__ref":"User:user:124886"},"metrics":{"__typename":"MessageMetrics","views":10363},"postTime":"2019-02-24T19:26:09.000-08:00","lastPublishTime":"2019-02-24T19:26:09.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have very poor (but existent) cellular coverage in my home. I had no problems with setting Wi-Fi preferred for all of my calls/texting prior to the latest (large) update. Now, I can select Wi-Fi preferred under Wi-Fi calling, however it never seems to save that setting. As I am typing this, I have two outgoing messages that aren't sending (spinning circle) because the phone can't decide whether it wants to use Cellular or Wi-Fi. I want it to use Wi-Fi because I know my Cellular coverage is horrible at my location. I called into customer service today (somehow without a dropped call) and they made some adjustments on their end, however it fixed nothing. Even after selecting Wi-Fi preferred, I will go back to check a few minutes later and the phone has already switched itself back to Cellular preferred. This is very frustrating. What can I do to ensure that Wi-Fi preferred will be the default setting? Thank you ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"989","kudosSumWeight":2,"repliesCount":68,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:91273":{"__typename":"Conversation","id":"conversation:91273","topic":{"__typename":"ForumTopicMessage","uid":91273},"lastPostingActivityTime":"2024-03-28T20:56:36.000-07:00","solved":false},"User:user:12104":{"__typename":"User","uid":12104,"login":"Skyler96","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Roaming Rookie","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-8.svg"},"id":"user:12104"},"ForumTopicMessage:message:91273":{"__typename":"ForumTopicMessage","subject":"t mobile now","conversation":{"__ref":"Conversation:conversation:91273"},"id":"message:91273","revisionNum":1,"uid":91273,"depth":0,"board":{"__ref":"Forum:board:coverage-signal"},"author":{"__ref":"User:user:12104"},"metrics":{"__typename":"MessageMetrics","views":25168},"postTime":"2021-04-09T12:19:04.000-07:00","lastPublishTime":"2021-04-09T12:19:04.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Ever since the merger with sprint, t mobile has been absolute trash. Even after the new sim card its bad. Who ever thought it was a good idea to merge with sprint needs to get fired. Worst thing that has happened. And my job is dependant on having mobile data and if t mobile cant have their stuff together then im gonna have to switch. 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After spending two hours at a T-Mobile store and another hour on the phone with a technician, they escalate and another tech comes on and advises me that the galaxy watch 4 cannot be used as a standalone on t mobile. It can only be used when connected and near the phone its paired with! WHY would T-Mobile sell an LTE watch that can only be used when connected to the phone? That is called a Bluetooth watch! Very frustrated with them wasting 3 hours of my time, when this could have been mentioned when the watches were ordered. And even then, why sell LTE watches instead of Bluetooth watches? Has anyone one had this issue? 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