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hasnainsaad93
Newbie Caller
3 years ago

How to escalate issue to upper management for Trade In promotion ?

I got IPhone 14 pro max by trading in my Samsung A70 for $400 promotion. I have everything documented on my email. But the amount haven’t been adjusted. At first I thought this should take a month or...
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syaoran
Transmission Titan
2 years ago
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Personally, reaching out to the T-Force Team by sending a DM explaining your issue to T-Mobile on Facebook or Twitter and then requesting they escalate that to the Executive Response Team is about the quickest and most reliable way I can think of.  It might take a few days to get that call back from someone on the Executive Response Team but it will be worth the wait.  

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?","id":"message:97480","revisionNum":1,"repliesCount":10,"author":{"__ref":"User:user:162295"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:accounts-services"},"conversation":{"__ref":"Conversation:conversation:97480"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:97480"},"body@stripHtml({\"truncateLength\":200})":" I got IPhone 14 pro max by trading in my Samsung A70 for $400 promotion. I have everything documented on my email. But the amount haven’t been adjusted. At first I thought this should take a month or...","body@stringLength":"739","rawBody":"

I got IPhone 14 pro max by trading in my Samsung A70 for $400 promotion. I have everything documented on my email. But the amount haven't been adjusted. At first I thought this should take a month or two but after the 3rd month I called the support. They assure me that after the next billing cycle your bill will get adjusted. 

The conversation started somewhere around 2022 December and then I see that on January 2023 I still get to pay the full billing amount. I called them on January they said your adjusted amount will get adjusted in February but it didn't. I called them on Feb they said for sure its going to happen in March. Its literally frustrating. Please help and let me know how to properly escalate this.

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I got IPhone 14 pro max by trading in my Samsung A70 for $400 promotion. I have everything documented on my email. But the amount haven't been adjusted. At first I thought this should take a month or two but after the 3rd month I called the support. They assure me that after the next billing cycle your bill will get adjusted. 

The conversation started somewhere around 2022 December and then I see that on January 2023 I still get to pay the full billing amount. I called them on January they said your adjusted amount will get adjusted in February but it didn't. I called them on Feb they said for sure its going to happen in March. Its literally frustrating. Please help and let me know how to properly escalate this.

"},"Conversation:conversation:97480":{"__typename":"Conversation","id":"conversation:97480","solved":false,"topic":{"__ref":"ForumTopicMessage:message:97480"},"lastPostingActivityTime":"2024-06-12T12:58:00.000-07:00","lastPostTime":"2024-06-12T12:58:00.000-07:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:97480":{"__typename":"ModerationData","id":"moderation_data:97480","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:97480_1":{"__typename":"Revision","id":"revision:97480_1","lastEditTime":"2023-03-13T10:15:50.000-07:00"},"ForumReplyMessage:message:97485":{"__typename":"ForumReplyMessage","id":"message:97485","conversation":{"__ref":"Conversation:conversation:97480"},"author":{"__ref":"User:user:153003"},"revisionNum":1,"uid":97485,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:accounts-services"},"subject":"Re: How to escalate issue to upper management for Trade In promotion ?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:97485"},"parent":{"__ref":"ForumTopicMessage:message:97480"},"body":"

Personally, reaching out to the T-Force Team by sending a DM explaining your issue to T-Mobile on Facebook or Twitter and then requesting they escalate that to the Executive Response Team is about the quickest and most reliable way I can think of.  It might take a few days to get that call back from someone on the Executive Response Team but it will be worth the wait.  

","body@stringLength":"394","rawBody":"

Personally, reaching out to the T-Force Team by sending a DM explaining your issue to T-Mobile on Facebook or Twitter and then requesting they escalate that to the Executive Response Team is about the quickest and most reliable way I can think of.  It might take a few days to get that call back from someone on the Executive Response Team but it will be worth the wait.  

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