Forum Discussion
How to escalate issue to upper management for Trade In promotion ?
I got IPhone 14 pro max by trading in my Samsung A70 for $400 promotion. I have everything documented on my email. But the amount haven't been adjusted. At first I thought this should take a month or...
Personally, reaching out to the T-Force Team by sending a DM explaining your issue to T-Mobile on Facebook or Twitter and then requesting they escalate that to the Executive Response Team is about the quickest and most reliable way I can think of. It might take a few days to get that call back from someone on the Executive Response Team but it will be worth the wait.
