Lied to about promotion

AFKane wrote:

I was baited to add a line and get a free phone via monthly bill credits and I was given the credits for two months and now they are billing me the full monthly price of the phone pretending they don't know what I'm talking about when asking about the credits. Only when I told them that if they don't honor their promotion I will go to Verizon now their tone changed to "we'll look into it ". 12 year customer here very disappointing at the scammers they have become

Dealing with the same thing right now. I'm being told the employee who gave me my credit "overlooked" the fact that I didn't port in a number, and she swears that was part of the promotion, which it wasn't. She was the supervisor of the first person I talked to this morning, and she was very condescending while treating me like I was an incompetent 5 year old. She basically has told me they won't do anything for me since "I never qualified for the promotion in the first place," and she made it very clear she didn't care if I pulled all 7 of my lines and took them elsewhere. I asked to speak to her supervisor and she tried telling me she didn't have one. I let her know I'm not an idiot and she's not the CEO of T-Mobile, therefore she has a supervisor. Suddenly she had some people above her that she could reach out to and see if they were available. After several minutes she came back and said she forwarded my information to her supervisor and she would be reaching out to me if she had time later today. She said they were able to briefly go over the issues and offer me a one time $100 bill credit. Needless to say, I will be pulling everything from T-Mobile the first chance I get.