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eilostnyc
Newbie Caller
5 months ago

No internet or phone (5G) in staten island ny 10306

I have had this outage at night starts around 9 pm goes all night using 5G and I can't call tech support because calls just drop.  Tried texting on the Tmobile Life app and its in and out.   Spoke to...
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10306","id":"message:154498","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:172328"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:coverage-signal"},"conversation":{"__ref":"Conversation:conversation:154498"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:154498"},"body@stripHtml({\"truncateLength\":200})":" I have had this outage at night starts around 9 pm goes all night using 5G and I can't call tech support because calls just drop.  Tried texting on the Tmobile Life app and its in and out.   Spoke to...","body@stringLength":"736","rawBody":"

I have had this outage at night starts around 9 pm goes all night using 5G and I can't call tech support because calls just drop.  Tried texting on the Tmobile Life app and its in and out.   Spoke to tech support this morning had me switch to LTE and a 2.4 instead of 5G.  I don't know yet if that will work but they have no idea when the tower problem will be fixed.  Its just a ridiculous situation.  No info or email or text telling customers there is a problem.  I am sorry I left Spectrum cable. Tried to save a little money and this is what I get for that.  So I guess if not solved quickly Im going back to cable.  Its insane and I am very stressed as I live alone.  

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I have had this outage at night starts around 9 pm goes all night using 5G and I can't call tech support because calls just drop.  Tried texting on the Tmobile Life app and its in and out.   Spoke to tech support this morning had me switch to LTE and a 2.4 instead of 5G.  I don't know yet if that will work but they have no idea when the tower problem will be fixed.  Its just a ridiculous situation.  No info or email or text telling customers there is a problem.  I am sorry I left Spectrum cable. Tried to save a little money and this is what I get for that.  So I guess if not solved quickly Im going back to cable.  Its insane and I am very stressed as I live alone.  

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I'd be curious to learn the answer to it, too.

","body@stringLength":"53","rawBody":"

I'd be curious to learn the answer to it, too.

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