Promotions and rebates

Me either! BS they lure you in like that & then not fulfill the deal.

I have not received my rebates!  I have reached out a total of 5 times-months later no rebate!  I will be calling corporate tomorrow, followed up by a call to the BBB.  Nothing but lies, deception, aggravation and anxiety dealing with T-mobile!  You call and the call gets directed to the Philippines.  Second, i specifically asked to speak to the "retention team".  I asked them "why should I stay with T-Mobile?  I switched carriers AND bundled home internet.  There was an incentive of a total of 300$ in rebates.  Thats not true, I have not received my rebate incentives.  The day I switched carriers verizon offered home wifi and for less money than t-mobile.  So please tell me why should I stay with T-Mobile?  Your job is a retention specialist tell me…why should i stay?" (Anne) listed a bunch of services ATT, VERIZON and many other competitors offer.  She discussed my bill that was due 2 days ago.  I explained "I was aware of my obligations, and told her that they did not answer my question! ".  Now they got a supervisor on the phone.  He was about as useful as a pair of tits on a bull!  Regurgitated the same bs as the previous person.  I asked him the very specific question…"why should I continue to be a T-mobile customer?  He went on about the services and i told him (Dave) your competitors offer that too and for less money…

The retention team did not answer the question and failed at their task.  
i was with ATT cellular for 20 years (and probably another 20 before that with the old landline!  I left them, because I did not feel valued.  (New customers were getting better deals than myself and i had to ask for comparable discounts.)  i was with verizon for 3 years and switched for the incentives.  Like i mentioned earlier the day i switched they came out with a promo for less money in a home internet plan than what i was NEWLY paying at t-mobile.  Now no rebates?  Yes I will be reaching out to Bbb, corporate, and bringing this to the attention of some litigious lawyers.  Bring on the class action suit!

WTG- Mike Seivert!  

I received mine 8 weeks after I signed up and activated. Just click the link in the email and you're set. Warning, it's a virtual MasterCard so you'll need to use it online strictly but mine works flawlessly.

How do I get the link for the 200 rebate promotion 

SCAM! Never received mine and when I call the representatives REFUSE to do anything to help they tell me I'm just gonna have to wait.

So my sister signed up with T-Mobile internet and was told she'd get a $200 prepaid Mastercard, and then the rep said he'd throw in $150 of Instacart. Well, she went to go submit them, and the Instacart promo didn't work. A call was made to T-Mobile to see why, and they advised her it was because that promo had expired and should never have been offered, so they compensated her with another prepaid card. Well, when she went to redeem that, it went through fine. However, when it was past the timeframe to be sent to her, she called in, and they said she would only get one of the cards because it was a duplicate submission according to them. Mind you, when she was told she'd get both, she asked if they'd be there before Christmas, and they promised her they would, so she planned on using those cards for her kids' Christmas gifts and didn't budget any of her money to get them gifts. Well, the cards ended up NOT showing up, and she was eventually mailed a check at the beginning of the year, but she wasn't able to get her kids anything except for what Angel Tree gave her for them, and some of the kids are too old to qualify for Angel Tree. It was a disaster and such a failure on T-Mobile's part, and nobody acted in the least bit like they even gave a crap. Long story short, there's a 50/50 chance you'll get this if you qualify.

I was told in February when I signed up that I would get a $200 prepaid rebate card, just like the offer they are making now on their website. I just got confirmation that my rebate of $100 was now available. I will be pursuing the other $100. 

Mwils217 wrote:

I received my rebate 8 weeks after I applied for it.

Did the link you was sent in email work to get the card? 

I received my email from Tmobile stating my $200 prepaid rebate was approved. Click on link below to get the card. So I did. Entered my mobile number and my network phone number both, neither worked. Says invalid cannot confirm. Tried multiple times, never works. So I found a phone number to onbe who runs the card given by Tmobile. Called not very reassuring, said he found my info for card and all he can do is send me a check in mail. So I said ok and then the amount on email went from $200 on card to $0. So hopefully I receive my check in mail in 7-10 days. This process is ridiculous for new customers who are promised a rebate. Not good Tmobile do better for your customers if yo want to keep them.