Forum Discussion

Network Novice

2 years ago

Amazon Prime Video on SmartTV

We have worked with Sony TV about connecting our Bravia Smart TV to Amazon Prime TV through our TMobile Home Internet. It is only our Smart TV that will not connect. Our other TVs that are streamin...

Snooooopy

Connection Cadet

11 months ago

rontom wrote:

Thought I would weigh in on this topic since I have the same problem with TMHI and Amazon Prime video. The prime app will load (slowly) but refuses to play videos (or trailers). My set up is tmhi Sagemcom gateway, TCL smart TV, and I just got the new Onn 4k pro streaming box. Everything works except Amazon. The Sony TV in the bedroom has a Google chromcast and it does not play videos on Amazon Prime either. Please TMO try and solve this problem, it's for real. 📺

Instead of waiting for a fix, you might do what others suggest and get a cheap Fire TV stick and use that to stream Prime Video. Also, you can connect to Prime Video on your PC or cell phone and cast it to your Sony TV, after setting up casting.

I am doing that now with Tubi TV, since their latest update made their app incompatible with my Sony Bravia. I bring up what I want to watch my desktop or Moto cell phone and cast it to my TV. The Sony remote even works in pausing, FF, RW and stopping what I am watching.

P.S. An odd thing I discovered today . . . I turned off my cell phone, in the middle of a show, to disconnect from Tubi, but the show continued to play on my TV even after my cell phone was off! Someone please explain how that could be. :)

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Novice","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:3713":{"__typename":"User","id":"user:3713","uid":3713,"login":"DiBucky","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-7.svg"},"rank":{"__ref":"Rank:rank:38"},"email":"","messagesCount":2,"biography":null,"topicsCount":1,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-04-25T11:47:05.000-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:100427":{"__typename":"ForumTopicMessage","uid":100427,"subject":"Amazon Prime Video on SmartTV","id":"message:100427","revisionNum":1,"repliesCount":17,"author":{"__ref":"User:user:3713"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:gateways-devices"},"conversation":{"__ref":"Conversation:conversation:100427"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:100427"},"body@stripHtml({\"truncateLength\":200})":" We have worked with Sony TV about connecting our Bravia Smart TV to Amazon Prime TV through our TMobile Home Internet. It is only our Smart TV that will not connect. Our other TVs that are streamin...","body@stringLength":"1015","rawBody":"

Sony Support stated it was because the Bravia was trying to connect through IPv6 and Amazon Prime Video will not accept. While investigating, we found that Roku uses IPv4. We also checked with a friend that also has the same model of TV but on another Internet provider. Their setting for IP settings shows as \"Automatic\" rather than IPv6. This makes me feel confident that Sony support was correct that the problem is the IPv6 through TMobile.

My question - is there any way around our Smart TV using IPv6? All other streaming apps appear to work correctly - YouTubeTV, Netflix, Disney+, etc.

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My question - is there any way around our Smart TV using IPv6? All other streaming apps appear to work correctly - YouTubeTV, Netflix, Disney+, etc.

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rontom wrote:
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\t
Thought I would weigh in on this topic since I have the same problem with TMHI and Amazon Prime video. The prime app will load (slowly) but refuses to play videos (or trailers). My set up is tmhi Sagemcom gateway, TCL smart TV, and I just got the new Onn 4k pro streaming box. Everything works except Amazon. The Sony TV in the bedroom has a Google chromcast and it does not play videos on Amazon Prime either. Please TMO try and solve this problem, it's for real. 📺
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\t

","body@stringLength":"1423","rawBody":"

rontom wrote:
\t
\t
Thought I would weigh in on this topic since I have the same problem with TMHI and Amazon Prime video. The prime app will load (slowly) but refuses to play videos (or trailers). My set up is tmhi Sagemcom gateway, TCL smart TV, and I just got the new Onn 4k pro streaming box. Everything works except Amazon. The Sony TV in the bedroom has a Google chromcast and it does not play videos on Amazon Prime either. Please TMO try and solve this problem, it's for real. 📺
\t
\t

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