Forum Discussion

Newbie Caller

12 months ago

Solved

t-mobile access point (white disk)

I just upgraded to home internet plus, and when I go to try adding an access point it does show the option but it makes it so that I can’t click on it and set it up, help.

configuración_punto_de_acceso

internet residencial

home internet service gateway

gramps28
2 years ago
Unfortunately only upgrading your phone will fix this.

notkatieanderso

Network Novice

11 months ago

okay so i got my mesh access point to light up green and i did that by connecting the ethernet to the gateway, but nothing has popped up on the app showing that it is connected or working and i don’t feel like the strength is any better. will it show in the app if the connection was successful? does it take time for it to show up?

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I just upgraded to home internet plus, and when I go to try adding an access point it does show the option but it makes it so that I can’t click on it and set it up, help.

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I just upgraded to home internet plus, and when I go to try adding an access point it does show the option but it makes it so that I can’t click on it and set it up, help.

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I had same issue where T-Life app won't allow me to \"add new access point\". It turns out you don't need to add it manually in the app. Here's what I did.

Plug access point device to power and connect to modem using ethernet cable.
The device will show a blinking white light, implying an internal firmware update. Wait for it to finish.
wait until the access point device is showing a steady green light, which implies the pairing is complete.
now you can move the access point device to any preferred location. And it should work after light turns green.

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