Forum Discussion

Aima's avatar
Aima
Network Novice
9 months ago
Solved

tmobile gateway connection no internet

I've had the tmobile gateway for a while as I am usually on the move and it's pretty great to be slightly mobile with it however I upgraded to their newest gateway since then I have not been able to ...
  • syaoran's avatar
    syaoran
    2 years ago

    If you miss a payment arrangwment once the payment arrangement has been setup.  The system automatically suspends your account.  You should always make sure you ask for a couple of extra days than you need to make sure you don't miss the arranged date(s) for overdue balances.  

Cali_Cat's avatar
Cali_Cat
Bandwidth Buddy
9 months ago
Copiar enlaceReportar

Since you mentioned "moving around", if you meant trying to use the home internet somewhere other than your home address on file, then Tmobile recently put a hard stop on that and use geo fencing to make sure it only works at your physical home address. In order to be able to take the gateway with you to other locations, you need the RV option which costs more.

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I've had the tmobile gateway for a while as I am usually on the move and it's pretty great to be slightly mobile with it however I upgraded to their newest gateway since then I have not been able to connect to the internet via my PC I've went through 4 hours of troubleshooting and If I am unable to figure this out I'm probably going to cancel the wifi services for tmobile (I'm connected to the internet through my computer and it says that the connection is secured however I cannot search anything up run any applications that require wifi etc) 

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I've had the tmobile gateway for a while as I am usually on the move and it's pretty great to be slightly mobile with it however I upgraded to their newest gateway since then I have not been able to connect to the internet via my PC I've went through 4 hours of troubleshooting and If I am unable to figure this out I'm probably going to cancel the wifi services for tmobile (I'm connected to the internet through my computer and it says that the connection is secured however I cannot search anything up run any applications that require wifi etc) 

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Since you mentioned \"moving around\", if you meant trying to use the home internet somewhere other than your home address on file, then Tmobile recently put a hard stop on that and use geo fencing to make sure it only works at your physical home address. In order to be able to take the gateway with you to other locations, you need the RV option which costs more.

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Since you mentioned \"moving around\", if you meant trying to use the home internet somewhere other than your home address on file, then Tmobile recently put a hard stop on that and use geo fencing to make sure it only works at your physical home address. In order to be able to take the gateway with you to other locations, you need the RV option which costs more.

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