Forum Discussion

Transmission Trainee

3 years ago

Getting refunded for interrupted service.

My devices show that I have 5G UC with 4 bars, and yet no internet. 32503 zip code. Keeps happening every day. What are the chances of being refunded for all my lost internet time for which I have pa...

syaoran

Transmission Titan

3 years ago

If you are beyond the 14 days buyers remorse period for purchasing your devices and service. Then you would need to pay off any device EIP's before porting out and canceling your service.

Are you sure the issue isn't with your device? Have you double checked your APN settings for data?

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Keeps happening every day. What are the chances of being refunded for all my lost internet time for which I have pa...","body@stringLength":"343","rawBody":"

Also, would like to return all my purchased devices, get a refund, and transfer to another carrier. Anyone done this?

","kudosSumWeight":0,"postTime":"2022-11-02T06:47:58.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:11901_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":172},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Also, would like to return all my purchased devices, get a refund, and transfer to another carrier. Anyone done this?

"},"Conversation:conversation:11901":{"__typename":"Conversation","id":"conversation:11901","solved":false,"topic":{"__ref":"ForumTopicMessage:message:11901"},"lastPostingActivityTime":"2022-11-02T07:43:50.000-07:00","lastPostTime":"2022-11-02T07:43:50.000-07:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:11901":{"__typename":"ModerationData","id":"moderation_data:11901","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:11901_1":{"__typename":"Revision","id":"revision:11901_1","lastEditTime":"2022-11-02T06:47:58.000-07:00"},"ForumReplyMessage:message:11902":{"__typename":"ForumReplyMessage","id":"message:11902","conversation":{"__ref":"Conversation:conversation:11901"},"author":{"__ref":"User:user:153003"},"revisionNum":1,"uid":11902,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:accounts-services"},"subject":"Re: Getting refunded for interrupted service.","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:11902"},"parent":{"__ref":"ForumTopicMessage:message:11901"},"body":"

If you are beyond the 14 days buyers remorse period for purchasing your devices and service. Then you would need to pay off any device EIP's before porting out and canceling your service.

Are you sure the issue isn't with your device? Have you double checked your APN settings for data?

","body@stringLength":"329","rawBody":"

If you are beyond the 14 days buyers remorse period for purchasing your devices and service. Then you would need to pay off any device EIP's before porting out and canceling your service.

Are you sure the issue isn't with your device? Have you double checked your APN settings for data?

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