Forum Discussion

GB45's avatar
GB45
Newbie Caller
2 years ago

how to leave a good customer service review?

I am hoping to leave a review about some excellent service I received. I thought a survey would begin after the call, but it never came. Is there a way for me to leave a positive review for an employ...
Servicio al Cliente
buen_servicio
t-mobile
  • fireguy_6364's avatar
    fireguy_6364
    2 years ago

    @HeavenM  can pass the word up the chain.

nancyschepers's avatar
nancyschepers
Network Novice
7 months ago
Copiar enlaceReportar

I want to commend customer advisor Joy, who helped me so much this morning. She went above and beyond to solve my problem: I couldn't use the automated service to pay, with my UK credit card, for extending my pre-paid service in the U.S. Joy was extremely helpful, knowledgeable and kind. Great service 10/10!

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I thought a survey would begin after the call, but it never came. Is there a way for me to leave a positive review for an employ...","body@stringLength":"254","rawBody":"

I am hoping to leave a review about some excellent service I received. I thought a survey would begin after the call, but it never came. Is there a way for me to leave a positive review for an employee if they provided me with their name@T-Mobile?

","kudosSumWeight":3,"postTime":"2023-06-07T09:22:39.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:customer service","text":"Servicio al Cliente","time":"2020-12-27T21:47:44.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:good_service","text":"buen_servicio","time":"2023-06-07T09:22:39.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wz","node":{"__typename":"Tag","id":"tag:t-mobile","text":"t-mobile","time":"2021-02-06T11:11:40.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:27041_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":15074},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I am hoping to leave a review about some excellent service I received. I thought a survey would begin after the call, but it never came. Is there a way for me to leave a positive review for an employee if they provided me with their name@T-Mobile?

"},"Conversation:conversation:27041":{"__typename":"Conversation","id":"conversation:27041","solved":true,"topic":{"__ref":"ForumTopicMessage:message:27041"},"lastPostingActivityTime":"2025-04-09T07:35:51.060-07:00","lastPostTime":"2025-04-09T07:35:51.060-07:00","unreadReplyCount":111,"isSubscribed":false},"ModerationData:moderation_data:27041":{"__typename":"ModerationData","id":"moderation_data:27041","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:27041_1":{"__typename":"Revision","id":"revision:27041_1","lastEditTime":"2023-06-07T09:22:39.000-07:00"},"ForumReplyMessage:message:27134":{"__typename":"ForumReplyMessage","id":"message:27134","conversation":{"__ref":"Conversation:conversation:27041"},"author":{"__ref":"User:user:56672"},"revisionNum":1,"uid":27134,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:coverage-signal"},"subject":"Re: how to leave a good customer service review?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:27134"},"parent":{"__ref":"ForumTopicMessage:message:27041"},"body":"

I want to commend customer advisor Joy, who helped me so much this morning. She went above and beyond to solve my problem: I couldn't use the automated service to pay, with my UK credit card, for extending my pre-paid service in the U.S. Joy was extremely helpful, knowledgeable and kind. Great service 10/10!

","body@stringLength":"316","rawBody":"

I want to commend customer advisor Joy, who helped me so much this morning. She went above and beyond to solve my problem: I couldn't use the automated service to pay, with my UK credit card, for extending my pre-paid service in the U.S. Joy was extremely helpful, knowledgeable and kind. Great service 10/10!

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@HeavenM  can pass the word up the chain.

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