Forum Discussion

Newbie Caller

2 years ago

Solved

how to leave a good customer service review?

I am hoping to leave a review about some excellent service I received. I thought a survey would begin after the call, but it never came. Is there a way for me to leave a positive review for an employ...

Servicio al Cliente

buen_servicio

t-mobile

fireguy_6364
2 years ago
@HeavenM can pass the word up the chain.

Chris_R_

Newbie Caller

8 months ago

There couldn't be a worse, more incompetent company than T-Mobile. While the people I've dealt with have all been nice and helpful, their technology has been a complete disaster for us. We had four lines for about four years, and we recently reduced it to three upon the passing of my mother. The connectivity for us in Orange County, CA with my mom in Veneta, OR was ALWAYS AWFUL - no video calls, and calls constantly getting dropped. Since reading a positive review of Consumer Cellular by Consumer Reports, we decided to switch carriers. BUT T-Mobile can't or won't UNLOCK my device. And the manager of the local T-Mobile store explained that the reason for locking it in the first place is to prevent people from being able to conveniently switch to a different carrier. EXTREMELY UNHAPPY.

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