Forum Discussion
new 5g gateway won't connect to the internet
Just got my new gateway to replace the 4g one I've had since June. After setting it up, the app shows that it is connected to the internet, but I have no connection. Tried my phone and laptop. Both ...
Following up here. It was an issue of requiring the SIM to be activated, which I couldn’t do through their web page since it was a new line.
1.5 hours on hold to get in to support to get the SIM activated tonight. ¡Caramba!
I am also seeing no significant improvement in speeds over the 4G gateway that it replaced, and the speeds are lower than what I see on my 5G phone. Hopefully that will improve over time.
