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Leeb
Roaming Rookie
4 years ago

5g home internet - some sites won't load

My big gray cylinder 5G Home internet has good signal and works reliably. But some percent of websites I visit simply refuse to load via the TMo 5g device, yet they work fine if I use my Verizon cell...
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K-Star's avatar
K-Star
Newbie Caller
7 months ago
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Had the same issue with a brand-new laptop! I was able to access some websites, but not others. Amazon worked, Ebay did not. 

I did the following steps, saw my TMUS network name pop up.

  1. go to network connections
  2. right click on the TMUS wireless. go to your wireless properties, click on configure.
  3. go to advanced tab. click disable on the 2.4 Gz value.
  4. select the 5G wireless.
  5. I finally saw my TMUS name. 

This fix was short lived. After a while it went back to not connecting to certain websites and Microsoft store :-(

 

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But some percent of websites I visit simply refuse to load via the TMo 5g device, yet they work fine if I use my Verizon cell...","body@stringLength":"970","rawBody":"

My big gray cylinder 5G Home internet has good signal and works reliably. But some percent of websites I visit simply refuse to load via the TMo 5g device, yet they work fine if I use my Verizon cellphone data, or a coaxial cable modem (which I have not canceled service on yet). I am guessing it's either a DNS issue between my Mac and the T-Mobile cylinder (eg: settings requiring technical help or updates), or a problem in the T-Mo network that is blocking some sites. 

After spending too many hours on the phone already with Tmo tech support for 5G Home, I am not excited about the prospect of engaging on the phone again. It takes too long, and the agents need more training and support. 

Has anyone experienced and solved this issue? Do you have technical insights? Is there actual written documentation somewhere that I could access? Gracias. 

(Honestly Tmo, you need to rethink your support infrastructure for 5G Home.)

","kudosSumWeight":4,"postTime":"2021-08-15T14:40:50.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:5g","text":"5g","time":"2021-02-22T10:35:21.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:data","text":"datos","time":"2021-01-21T08:04:18.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wz","node":{"__typename":"Tag","id":"tag:dns","text":"dns","time":"2022-08-31T16:12:32.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3w0","node":{"__typename":"Tag","id":"tag:home internet","text":"internet residencial","time":"2019-11-29T13:58:17.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3w1","node":{"__typename":"Tag","id":"tag:home internet service gateway","text":"home internet service gateway","time":"2022-06-14T23:41:48.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3w2","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2022-05-04T13:46:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:126365_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":14293},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

My big gray cylinder 5G Home internet has good signal and works reliably. But some percent of websites I visit simply refuse to load via the TMo 5g device, yet they work fine if I use my Verizon cellphone data, or a coaxial cable modem (which I have not canceled service on yet). I am guessing it's either a DNS issue between my Mac and the T-Mobile cylinder (eg: settings requiring technical help or updates), or a problem in the T-Mo network that is blocking some sites. 

After spending too many hours on the phone already with Tmo tech support for 5G Home, I am not excited about the prospect of engaging on the phone again. It takes too long, and the agents need more training and support. 

Has anyone experienced and solved this issue? Do you have technical insights? Is there actual written documentation somewhere that I could access? Gracias. 

(Honestly Tmo, you need to rethink your support infrastructure for 5G Home.)

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Had the same issue with a brand-new laptop! I was able to access some websites, but not others. Amazon worked, Ebay did not. 

I did the following steps, saw my TMUS network name pop up.

  1. go to network connections
    2. \t
  2. right click on the TMUS wireless. go to your wireless properties, click on configure.
    3. \t
  3. go to advanced tab. click disable on the 2.4 Gz value.
    4. \t
  4. select the 5G wireless.
    5. \t
  5. I finally saw my TMUS name. 

This fix was short lived. After a while it went back to not connecting to certain websites and Microsoft store :-(

 

","body@stringLength":"629","rawBody":"

Had the same issue with a brand-new laptop! I was able to access some websites, but not others. Amazon worked, Ebay did not. 

I did the following steps, saw my TMUS network name pop up.

  1. go to network connections
    2. \t
  2. right click on the TMUS wireless. go to your wireless properties, click on configure.
    3. \t
  3. go to advanced tab. click disable on the 2.4 Gz value.
    4. \t
  4. select the 5G wireless.
    5. \t
  5. I finally saw my TMUS name. 

This fix was short lived. After a while it went back to not connecting to certain websites and Microsoft store :-(

 

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