Free data for life not working - anyone else?

Tsmurf wrote:

A year or two ago it showed my free data line was expiring. I called T-Mobile and they said it was just a glitch in the system and would be resolved. I called multiple times and they said the same thing every time. Then the free data for life disappeared and no amount of escalation or tforce could help with it. They kept blaming it on random things and couldn't put it back on. Eventually I gave up and it was pretty frustrating. 

I did get an email from T-Mobile that the FDFL account was restored. This was a few weeks later.

By then it was too late. I had already given the tablet away.

Just as well. The Alcatel tablet had only 4GB of storage space. After all the required apps, I could only install 1 or 2 other apps.

But it sounds like FDFL is a T-Mobile broken promise. Pathetic.

A year or two ago it showed my free data line was expiring. I called T-Mobile and they said it was just a glitch in the system and would be resolved. I called multiple times and they said the same thing every time. Then the free data for life disappeared and no amount of escalation or tforce could help with it. They kept blaming it on random things and couldn't put it back on. Eventually I gave up and it was pretty frustrating. 

Free Data For Life on my Alcatel tablet stopped working May 15, 2022

I received an email telling me that You deleted your Mobile Internet account.

That is a joke. I did not delete the account. T-Mobile deleted the account!

I tried calling but the Customer Service Rep was unhelpful. They wanted a PIN which I never had.

T-Mobile mentir about Free Data For Life. 😡

How can I get an engineering ticket open so I can get mine restored? I never got any email saying my account was deleted but I can't connect to anything either. So much for the whole "Free data for life" claim. Either T-mobile live up to its claim or they'll find themselves on the wrong end of a class action. I'm hoping Tmo_Darren is still working there so he can hopefully help.

My FDFL got disconnected end of March 2022. Today got a "welcome back" email after number of calls to the Prepaid t-mobile line. However it is not working, apparently T-mobile is killing Free Data For Life. CSR told me the line was disconnected due to nonpayment, a payment has to be made every 90 days - I told her it was FDFL and never made a payment! Plan is no longer available to be added and they cannot tell me why the disconnected the line  - it was used often to check email when not on wifi.

I received account cancelation email on Thursday and my ipad 200MB FREE FOR LIFE quit working.  I called t-mobile prepaid support,  gave them my ipad phone # and pin # which I had recorded when first setting up the FREE account, and they then reactivated my ipad phone #.  At that moment, I received another email saying "welcome back".  t-mobile support was then asking which plan I wanted to add, and of course there were no FREE options, so I declined.  HOWEVER, my ipad is getting FREE internet again. SCORE!!!

@sak1364 I never heard back from T-Mobile on the promised reinstatement of my summarily cancelled Data for Life program so I filed an FCC complaint and will try and update here with any results. 

I have the Free 200MB data for life on 2 iPads. I've been having the same issues as everyone else. Plus I have not been able to get into my account online or on my iPads for 3-5 years. I have spoken to 3 people on the Executive Response team about it. Today I got confirmation from them that the "new" system they have migrated to does not allow access for this legacy program and will not in the future.

In other words, T-Mobile is doing everything they can to get out of their "Free for life" commitment by making it as difficult as possible for those customers. Let's all file complaints with the FCC and BBB.

I didn't use my Free for Life 200MB/Mo data awhile as not on the road as much now. One day this week I got an email from T-Mobile about the current data breach and that since my iPad could not receive their text I needed to call to reset my account PIN.  I decided to check my data plan and found it was empty and not active. I called to fix the 200MB/Mo Free for Life Data plan and PIN. I was elevated to another person with lots of questions and was told the Free for Life 200MB/Mo plan was turned off for non-use and he could not be added back. When I told him it was "For Life," he checked with a Supervisor and was told Engineering could add it back in 24-48 hrs and he would call back when it was done. I did not hear back in 48 hrs so I called back (another person). She reviewed the notes on my previous call. She told me her supervisor and other documentation made her think the plan was "probably" cancelled for a period of non-use or because it was retired in May and not even Supervisors could add it back. She asked, and I told her, that I got no notification about the cancellation. I asked her to to talk to the customer service staff that knew of the fix Engineering could do - but she said she had no way to get in touch with other customer service people and thought Engineering was only for work on cell towers. I said I would have to complain to the FCC is she couldn't fix it, as many other customers had done that successfully. She suggested I wait for the initial customer service person to call me back. 

I tried calling T-Mobile multiple times and other than the fact they were able to see this on my account everyone involved including higher level management, has absolutely no idea what is going on and is unable to help. Said another way the account shows free data for life, but I'm paying per month for the basic data allotment where the credit to the account is not occurring. 

Unfortunately the new larger T-Mobile has become a victim of it’s own success.

Filed a consumer complaint with the FCC… Sigh.