Free data for life not working - anyone else?

I said that "in 2013, T-Mobile started giving everyone who was using a tablet on its 4G LTE network 200 MB of data per month, called "Free Data for Life", which was effective for the time the customer owned the device, so long as the device was not used on another carrier's network. I purchased an iPad from Apple on XX/XX/XXXX and received this Free Data For Life promotion. I always used the iPad on T-Mobile's network and I still own the device, however on XX/XX/XXXX, T-Mobile cancelled my Free Data For Life."  I then provided the names and dates of the individuals I spoke with at T-Mobile customer service and what they told me.  I also uploaded my iPad purchase receipt, the email that T-Mobile sent me when they cancelled the plan and a pdf of an online article that described the plan.

I hope this is helpful.

One business day.

Early this month I contacted T-Force with questions regarding my data limit on 1 of my mobile internet lines.... I shouldnt have asked anything.... because a rep sent an update to all of my sim cards on my 5 mobile lines and a few days later... all of my FDFL was removed from 3 of my lines. I contacted T-Force back and they stated that they are sorry it was removed and they will put it back onto my lines... but Im waiting to get that text message that my FDFL has been renewed. . i will know more next month when it is scheduled to renew. It used to show up online as Free Data For life .20 GB available.... but now it shows nothing 😥

I merely asked a question... didn’t ask for any sim card updates !

T-Mobile is pretty horrible all around. The data ALWAYS slows and for as big as the coverage area they claim to have it's always spotty as well. I've had better consistaco coverage with metroPCS. And they really rape a phone with their programming. I would have left years ago but my wife doesn't want to go anywhere else for cell phone service. I'm leaving my wife so I'll be leaving T-Mobile as well   

As of Oct 7th, I got the exact same message from tmo indicating - “You recently deleted your Mobile Internet account. If you would like to create a new account at a later point in time, you can use the T-Mobile ID username and password that you've already set up. Just click, 'Already have a user ID' when you set up a new account." and since then I am not able to access my data. None of the tmo geniuses are able to help. 

I finally got this resolved with T-Mobile after 4 months by filing a complaint to the FCC:  https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744.  Too bad it came to that, but the person who eventually called to help me was very nice and advised that T-Mobile really does have a process for reinstating the Free Data For Life plan.  First, I provided him with the IMEI number of my device, my SIM number and my phone number and he then mailed me a new SIM card (for free).  Then I called back to confirm the SIM card number and he ported the phone number from my other SIM (not necessary, but it was my preference) and re-activated the plan.  Then I popped in the SIM and everything works just fine.  Under no circumstances should you let anyone set up a "dummy" SIM for you or give you another date plan to use while you wait for them to fix the issue.  That's what happened to me initially and it made the whole thing more complicated and time consuming than necessary.

jtemery wrote:

I finally got this resolved with T-Mobile after 4 months by filing a complaint to the FCC:  https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744.  

Can you please share how you worded the FCC complaint and which “Phone Issue” drop-down you picked?

I've been calling T-Mobile for over three months.  Each time, someone looks into it, reads through the notes, puts me on hold to check with someone else, then says it's a known issue and the fix is to create a ticket for a different department to fix, and swears the Free Data for Life will be back within 72 hours.  Last time I spoke with a supposed supervisor who swore he could create a special supervisor-to-supervisor ticket and this time it really would be restored.  He insisted that it was not possible for him to call someone at the other department, that he didn't know who ran that department, that he had no access to a T-Mobile directory, and couldn't talk to anyone else.

Gracias,

My FDFL got disconnected end of March 2022. Today got a "welcome back" email after number of calls to the Prepaid t-mobile line. However it is not working, apparently T-mobile is killing Free Data For Life. CSR told me the line was disconnected due to nonpayment, a payment has to be made every 90 days - I told her it was FDFL and never made a payment! Plan is no longer available to be added and they cannot tell me why the disconnected the line  - it was used often to check email when not on wifi.

Have you ever switched plans or made any data changes? That feature isn't available anymore so significant changes like that will boot that features.

I still have my FDFL Tablet Plan and it is still operational... i used it today to be sure it worked after I read your post.