Forum Discussion

ChrisA

Newbie Caller

2 years ago

5G modem keeps losing 5G

Arcadyan

RPA

Channel Chaser

2 years ago

What are your advanced cellular Metrics? Take a look and post it. It helps to see what the Gateway is receiving or connecting numbers.

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5G","id":"message:94239","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:124290"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:gateways-devices"},"conversation":{"__ref":"Conversation:conversation:94239"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:94239"},"body@stripHtml({\"truncateLength\":200})":" My 5G modem (arcadyan) keeps randomly losing 5G connection. It happens randomly and once or twice a month. When it loses 5G, it switches to 4G which works but is obviously slower. There are cases whe...","body@stringLength":"785","rawBody":"

My 5G modem (arcadyan) keeps randomly losing 5G connection. It happens randomly and once or twice a month. When it loses 5G, it switches to 4G which works but is obviously slower. There are cases where 4G also slows downs to a few kb/s. The only solution is to unplug and restart. Another problem is that I have my own router connected through Ethernet. I don't use the T-Mobile modem wifi. Whenever I restart the modem, 5G won't come up if the Ethernet cable is plugged. The only way to get 5G is to restart the modem with Ethernet unplugged and connect Ethernet once the modem locked on 5G. Sounds like bad firmware on that modem. Am I the only one experiencing this ? Obviously T-Mobile customer service has no clue. The only thing they suggest is to restart the modem.

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"},"Conversation:conversation:94239":{"__typename":"Conversation","id":"conversation:94239","solved":false,"topic":{"__ref":"ForumTopicMessage:message:94239"},"lastPostingActivityTime":"2024-03-27T12:56:52.000-07:00","lastPostTime":"2024-03-27T12:56:52.000-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:94239":{"__typename":"ModerationData","id":"moderation_data:94239","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:94239_1":{"__typename":"Revision","id":"revision:94239_1","lastEditTime":"2023-12-30T18:45:29.000-08:00"},"ForumReplyMessage:message:94242":{"__typename":"ForumReplyMessage","id":"message:94242","conversation":{"__ref":"Conversation:conversation:94239"},"author":{"__ref":"User:user:155715"},"revisionNum":1,"uid":94242,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:gateways-devices"},"subject":"Re: 5G modem keeps losing 5G","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:94242"},"parent":{"__ref":"ForumTopicMessage:message:94239"},"body":"

What are your advanced cellular Metrics? Take a look and post it. It helps to see what the Gateway is receiving or connecting numbers.

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What are your advanced cellular Metrics? Take a look and post it. It helps to see what the Gateway is receiving or connecting numbers.

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