Forum Discussion

Newbie Caller

12 months ago

Solved

t-mobile access point (white disk)

I just upgraded to home internet plus, and when I go to try adding an access point it does show the option but it makes it so that I can’t click on it and set it up, help.

configuración_punto_de_acceso

internet residencial

home internet service gateway

HeavenM
3 years ago
Hello Friends. Did you see the good news I posted on USAGE DETAILS NOT UPDATED | T-Mobile Community? I am so excited that I wanted to say here too: This issue is now officially resolved. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!

Babybull

Newbie Caller

10 months ago

Ttorres wrote:

Yes just to main access points supposed to take over and extend signal

Gracias.

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I just upgraded to home internet plus, and when I go to try adding an access point it does show the option but it makes it so that I can’t click on it and set it up, help.

","kudosSumWeight":3,"postTime":"2024-05-02T12:21:04.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:access_point_configuration","text":"configuración_punto_de_acceso","time":"2021-01-21T08:04:18.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:home internet","text":"internet residencial","time":"2019-11-29T13:58:17.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:home internet service gateway","text":"home internet service gateway","time":"2022-06-14T23:41:48.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:116553_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":19414},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"

I just upgraded to home internet plus, and when I go to try adding an access point it does show the option but it makes it so that I can’t click on it and set it up, help.

","customFields":[]},"Conversation:conversation:116553":{"__typename":"Conversation","id":"conversation:116553","solved":true,"topic":{"__ref":"ForumTopicMessage:message:116553"},"lastPostingActivityTime":"2025-01-28T15:55:21.525-08:00","lastPostTime":"2025-01-28T15:55:21.525-08:00","unreadReplyCount":30,"isSubscribed":false},"ModerationData:moderation_data:116553":{"__typename":"ModerationData","id":"moderation_data:116553","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:116553_1":{"__typename":"Revision","id":"revision:116553_1","lastEditTime":"2024-05-02T12:21:04.000-07:00"},"ForumReplyMessage:message:116578":{"__typename":"ForumReplyMessage","id":"message:116578","conversation":{"__ref":"Conversation:conversation:116553"},"author":{"__ref":"User:user:149947"},"revisionNum":1,"uid":116578,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:gateways-devices"},"subject":"Re: t-mobile access point (white disk)","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:116578"},"parent":{"__ref":"ForumTopicMessage:message:116553"},"body":"

Ttorres wrote:
\t
Yes just to main access points supposed to take over and extend signal
\t

Gracias.

","body@stringLength":"198","rawBody":"

Ttorres wrote:
\t
Yes just to main access points supposed to take over and extend signal
\t

Gracias.

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I had same issue where T-Life app won't allow me to \"add new access point\". It turns out you don't need to add it manually in the app. Here's what I did.

Plug access point device to power and connect to modem using ethernet cable.
The device will show a blinking white light, implying an internal firmware update. Wait for it to finish.
wait until the access point device is showing a steady green light, which implies the pairing is complete.
now you can move the access point device to any preferred location. And it should work after light turns green.

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