Forum Discussion

Squiddtty's avatar
Squiddtty
Newbie Caller
12 months ago
Solved

t-mobile access point (white disk)

I just upgraded to home internet plus, and when I go to try adding an access point it does show the option but it makes it so that I can’t click on it and set it up, help.
configuración_punto_de_acceso
internet residencial
home internet service gateway
  • wenxin2009's avatar
    wenxin2009
    12 months ago

    I had same issue where T-Life app won't allow me to “add new access point”. It turns out you don't need to add it manually in the app. Here's what I did.

    1. Plug access point device to power and connect to modem using ethernet cable.
    2. The device will show a blinking white light, implying an internal firmware update. Wait for it to finish.
    3. wait until the access point device is showing a steady green light, which implies the pairing is complete.
    4. now you can move the access point device to any preferred location. And it should work after light turns green.
bluebellbill's avatar
bluebellbill
Network Novice
10 months ago
Copiar enlaceReportar

I was constantly getting the white light.  I had another cat6 wire that ran  to a network switch that was connected to the gateway while trying to get the mesh to work.  As soon as I removed the cat6 wire I was able to get it to work. 

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I just upgraded to home internet plus, and when I go to try adding an access point it does show the option but it makes it so that I can’t click on it and set it up, help.

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I just upgraded to home internet plus, and when I go to try adding an access point it does show the option but it makes it so that I can’t click on it and set it up, help.

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I was constantly getting the white light.  I had another cat6 wire that ran  to a network switch that was connected to the gateway while trying to get the mesh to work.  As soon as I removed the cat6 wire I was able to get it to work. 

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I was constantly getting the white light.  I had another cat6 wire that ran  to a network switch that was connected to the gateway while trying to get the mesh to work.  As soon as I removed the cat6 wire I was able to get it to work. 

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I had same issue where T-Life app won't allow me to \"add new access point\". It turns out you don't need to add it manually in the app. Here's what I did.

  1. Plug access point device to power and connect to modem using ethernet cable.
    2. \t
  2. The device will show a blinking white light, implying an internal firmware update. Wait for it to finish.
    3. \t
  3. wait until the access point device is showing a steady green light, which implies the pairing is complete.
    4. \t
  4. now you can move the access point device to any preferred location. And it should work after light turns green.
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