Tag:"chat_support" | Comunidad de T-Mobile

Servicio al Cliente
Hi, I’m looking for a customer service supervisor named Risi? I was told I could get support through chat? Is this that chat?
KIvy86
10 months ago Place Android
122Views
0likes
1Comment
Hello, does chat support reset if there is a disconnect or if I try to navigate to another page?
Hello, I was trying to use chat support earlier, but I found that it seemed to reset if I was trying to navigate to other links within the site, or something like a disconnect (though I was not disconnected from the internet) occurred. There also seemed to be a possible bug that while i was in the same window, that an existing chat agent window was active, but the bot window opened, then the active agent disappeared (possibly without opening a link). I would like to understand what might cause this. feedback is appreciated. thank you.
Joshuacm
10 months ago Place T-Mobile.com Account
133Views
0likes
1Comment
Why does T-Mobile discriminate against customers with prepaid tariffs?
More than a year ago I connected to T-Mobile. Since then I have faced discrimination in terms of support. The phone app for my tariff does not work. (I have the most expensive prepaid plan) The application issues a notification of the type - only for postpaid plans. Chat support is also not available for prepaid. All that's left is a phone call. This is not always convenient. Hanging on the phone for hours trying to solve a simple problem. What if the person is disabled (mute)? Or he doesn’t speak English at a good level yet (he’s studying). Should all these people go to hell? Thanks. P.S. I’ve been hearing from them for a year now that they will “soon” provide support for prepaid clients in chat and in the application. The support structure itself exists and adding the ability to work with prepaid clients is a matter of, if not days, then months. I have come to the conclusion that this is being done deliberately. In order to force us to sign a contract for postpaid plans. Sorry for maybe bad English. Thanks to Google Translate. Thank you for your attention!
KHz
11 months ago Place Planes y servicios
284Views
0likes
4Comments
Where's the technical support chat?
I'll admit it, I'm not usually a fan of technical support chats. They're largely cumbersome and difficult to deal with. That being said, there are situations and circumstances in which they're the best available option... when they're available. Why isn't there such an option here at T-Mobile? I work a call-center type job from home where I need to be able to receive a call at zero notice. When that's the case, I need a non-voice option for getting my issues resolved. Does anyone else see this as a need?
Solved
horsecavtroop
12 months ago Place Accounts & Services
58KViews
3likes
17Comments
T-Mobile Customer Service when no access to phone number (internationally)
I am here in Brazil temporarily using a local SIM card which worked wonderfully. When trying to return to my T-Mobile SIM card to make an international call, it asked me to enter my T-Mobile SIM PIN which I don’t know what it is. After a single try guessing my SIM PIN, I was locked out. Now I am trying to get online support to unlock my T-Mobile SIM card since I don’t have a way to call internationally to the US. There does not seem to be a chat or email option to get assistance from T-Mobile, at least I was not able to find one online when logging into my T-Mobile account. How can I get help from the T-Mobile customer support (chat or email) to unlock my phone?
Solved
balthasarwyss
2 years ago Place Internacional
527Views
0likes
2Comments
Where is your dang CHAT SUPPORT! CHAT SUPPORT!!!
Where is your CHAT SUPPORT!! Stop making us call you!! Sometimes the phone conversations are not very clear, lots of noise in the background and heavy accents. CHAT SUPPORT PLEASE!!!!
raysurx
2 years ago Place T-Mobile.com & T-Mobile App
395Views
1like
5Comments
Iphone SE Defective Battery, Apple refuses to replace, Tmobile closes my support chat
I purchased an Iphone SE for my son around 5 months ago. About a month ago it became defective and the battery appeared to begin bulging, the front screen became disconnected from the back part of the phone and will no longer turn on. I contacted T-mobile support and asked what I should do, they said it is under Apple Care and to contact them, so that is what I do I contact Apple, after a long conversation and them requesting pictures of the damage they tell me I need to deactivate FindMy on the phone. I go to the site they pointed me towards and removed the phone in question from FindMy. They cannot verify this, they have me share my screen and show the phone is not there anymore but still are unable to verify it on their side. They escalate me to senior support, who also cannot verify that the phone is removed so they have me fill out a form to remove an Activation lock. This requires a receipt of purchase for the phone. I then contact T-Mobile and wait an hour to get the receipt, which I then apply to the form Apple had me fill out. A day later, I get notified that my request was denied. I contact Apple and they tell me I need to find another receipt and fill out the form again. I contact tmobile, after a lengthy chat only for the chat rep to tell me I need to contact Apple to get this resolved. I show them that my form from Apple got denied and that I need more proof. They tell me all they can do is give me a referral and to please go to my nearest Apple store to get this resolved. I told them that I live in a rural area, my nearest Apple store is an 8 hour drive one-way. The chat rep tells me to please reconsider this and until I do consider it do not contact support again and closes my chat. I am at loss for what to do next, anyone have any guidance?
Holds1325
2 years ago Place Apple
258Views
0likes
4Comments
Why don't you have a chat function?
Even the most basic of companies have chat functions - your revenue is about 80 billion dollars a year - HOW DO YOU NOT HAVE A CHAT FUNCTION?
theonlygurl
2 years ago Place Solución de problemas
176Views
1like
3Comments
Customer Service via Phone Only
I’m switching my service over to another provider because T-Mobile coverage in my home city is spotty and inconsistent. I wanted to help y’all out by reporting where the poor coverage is, but you only allow me to contact you via phone call, which is inconvenient as hell. Since you can’t be bothered to monitor an email address, I’ll just post it here on my way out the door instead of allowing you time to fix your coverage and keep a customer who’s been with Sprint and now you for 21 years. Emeryville, California. Particularly in the 65th Street & Shellmound area. You’re welcome. Fix your customer service and coverage and I may come back someday.
Solved
cfrydlewicz
2 years ago Place Coverage & Signal
307Views
0likes
5Comments
How to find support chat transcript (they lied to me)
Two days ago I had a support chat (desktop, not mobile) with a rep who supposedly helped me by waiving a requirement for a promotion. She told me everything was set and that within 48 hours I’d receive an email confirming that I could sign up for the promotion but with the requirement waived. Predictably, 48 hours has now gone by and I’ve received no email. I called support this time and they claim they have no record of the chat and that they don’t have access to chat transcripts even if they did occur (I find this patently absurd). They won’t honor what the chat rep promised me, but unfortunately I didn’t save a transcript of the chat. Now, the chat widget isn’t showing on their desktop site (it seems to come and go based on mysterious rules). Does anyone know if it is possible to access support chat transcripts, and if so, where on their site? I can’t find anything.
Uncle_Lobsterma
3 years ago Place Accounts & Services
2.9KViews
1like
7Comments